Trial Support Services Manager jobs in Helena, MT

ELM Utility Services, with over 1000 employees nationwide, has an outstanding opportunity as a Customer Support Services Team Member available in Missoula, Montana. This is an opportunity to be a part of one of the largest and most respected companies in the utility locating industry. ELM is a great place to build your career while also offering an excellent compensation and a comprehensive benefits package.

Main Responsibilities:

• Taking Customer Service and Driver’s Hotline calls
• Scheduling appointments for meter inspections
• Enter and dispatch damages and emergency call outs
• Review after hours call log
• Audit to ensure accurate billing defined per contract
• Meet weekly/monthly invoicing deadlines
• Assist in damage report compilation and submission
• Respond to questions and requests from damage representatives and field personnel
• Provide support for other departments as needed
• Other duties as assigned

Minimum Education/Experience:

• High school diploma or equivalent education
• Previous Customer Support Services/Invoicing experience

Competencies:

• Attention to detail & a customer service mindset required
• Knowledgeable in Microsoft Office products such as Outlook, Excel, Word, Teams, etc.
• Exhibit polite and professional communications
• Problem solving/analytical
• Self-starter
• Dependable
• Good time management
• Adaptable
• Be a team player

Pay & Benefits:

• Hourly DOE
• Medical, Dental, Vision, FSA/HSA, and Life Insurance

To apply for this position, please send cover letter and resume to CSSManager@elmutility.com.