Trust Operations Team Supervisor supervises a team of Trust Operations Clerks. Reviews and verifies daily transaction information and documentation. Being a Trust Operations Team Supervisor ensures that processes comply with company policies and procedures. Typically requires a high school diploma. Additionally, Trust Operations Team Supervisor typically reports to a manager. The Trust Operations Team Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Trust Operations Team Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
The Operations Supervisor is responsible for:
· Managing and overseeing daily operations within the department
· Meeting customer and company KPI's and SLA's on a weekly, monthly and yearly basis
· Facilitating effective Problem Solving & Root Cause Analysis as needed
· Training, monitoring, evaluating, supervising and disciplining employees based on goals and duties
· Verifying employee time/payroll information and authorize overtime
· Assisting in managing department workforce, reinforcing company policy and procedure and establishing and maintaining healthy working relationship across the organization
· Showing initiative and making suggestions for improving processes
· Assisting with planning and budget process
· Working in a fast-paced environment handling multiple tasks with complex deadlines
· Communicating with customers, vendors and employees
· Coordinating with other departments within the company
· Overseeing all LTL/Drayage operations
· Ensuring that all customer IRG requirements are met
· Able to make quick and precise decisions
· Work well with high number of seasonal temporary employees
Must have experience in working with drivers.
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