Description COMPUTER REPAIR TECHNICIAN, LIFECYCLE SERVICES DIVISIONReporting to the Depot Supervisor, the COMPUTER REPAIR TECHNICIAN supports our customer's technology devices by keeping them repaired (break-fix). The Configuration Center handles technology repair services, device management and post deployment support services.
Our Technicians replace laptop: hard drives, motherboards, LCD screens, Cameras, speakers, and keyboards etc.
Duties and responsibilities- Accurately diagnose and repair technology devices to working condition for our customers.
- Follow instructions and accurately record repairs and close tickets.
- Responsible for ensuring the highest level of quality service
- Label and clean computers as needed.
- Maintain a clean workstation.
- Maintain a professional appearance.
- General knowledge of principles and processes for providing excellent customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Turn in all paperwork received from deliveries.
- Additional tasks as deemed necessary by manager to meet business requirements.
Preferred Candidates- Comptia A certification is preferred
- Technical Repair Coursework (ECPI, etc.)
- 2 years associate degree or relevant experience
- Hourly/Non-exempt
Requirements Skills and Abilities Requested- Basic knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Basic knowledge of Windows and Chrome OS
- Ability to troubleshoot a variety of computer issues
- Ability to accurately provide troubleshooting notes to show diagnostic steps
- Must be able to lift at least 50 lbs. with no restrictions.
- High school diploma/GED Required
- Ability to label and clean computers as needed
- Excellent time management skills
- Ability to maintain a professional appearance at all times
- Ability to work as team in a professional environment
- Ability to accurately and legibly fill out repair tickets
- Ability to prioritize multiple tasks
- Strong attention to detail with focus on quality
- Excellent interpersonal and communications skills
- Able to positively interface with employees, customers, and vendors
- Ability to work within a team
Technology Doesn't Change the World, People Do.
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