Underwriting Manager jobs in Chandler, AZ

About this role:

Wells Fargo is seeking an Underwriting Associate Manager in Credit Card and Merchant Services as part of Consumer Lending. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Supervise staff in tasks and processes to ensure timely completion, quality, and compliance in Underwriting

• Review lending decisions for adherence to established guidelines

• Review and recommend credit decisions exceeding assigned staffs lending limits

• Ensure all loan packages are accurately analyzed and properly documented

• Identify opportunities for development and improvement in the team functions

• Implement and monitor tracking and performance mechanisms

• Ensure all procedures are in compliance with government regulations and bank policies

• Make decisions and resolve issues related to business operations under direction of the Underwriting management

• Interpret and develop processes for workflow within the team

• Collaborate with team and other departments to resolve credit issues

• Interact directly with customers

• Manage allocation of people and financial resources for the Underwriting team

• Mentor and guide talent development of direct reports and assist in hiring talent

• Successful attainment of Lending Approval Authority within 60 days of on-boarding 

• Work one late night until 7:00 pm weekly is required

• Saturday site coverage on a rotational basis required 

Required Qualifications:

• 2 years of underwriting, loan processing, originations, or closing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 1 years of Leadership experience

Desired Qualifications:

• Strong leadership to manage in a highly dynamic operations environment

• Advanced knowledge of consumer lending, credit and underwriting principles, guidelines, and policies 

• Strong analytical skills with high attention to detail and accuracy 

• Ability to support many high priority efforts simultaneously

• Strong interpersonal skills with ability to build relationships within and across functional areas 

• Experience working within an environment that is highly accountable for business process management, strong controls, and employee engagement. 

• Experience leading change and motivating employees to achieve high level performance 

• Superior communication with the ability to communicate effectively across diverse groups 

• Experience with coaching and development of others in an environment where employees act with independent authority

• Strong time management skills and successful navigation of competing priorities

• Experience assessing multiple reports, key metrics and ability utilize data toward continuous improvement

• Experience with Microsoft office products including Excel, Power-Point, 365 and Teams 

• Experience with navigating multiple system applications, platforms, and tools simultaneously 

• Experience navigating in highly interactive and communicative environments including virtual chats, Outlook, Skype, Zoom and Teams

• Knowledge of Consumer Card Lending and Payments industry

• Experience with GUI, ACAPs and CSS systems, Hogan, SVP, Innovis Failsafe, and Nexidia 

• Technical writing skills 

• Collaborate with other Managers and key business partners to deliver an exceptional customer experience, share best practices and resolve operational issues.

• Maintain a high level of interaction with employees through daily, weekly, and monthly meetings. 

• Be a key contributor to the oversight of operational workflows including application inventory, queue management and service levels 

• Collaborate with Workforce Optimization partners to ensure support, coverage, and employee schedule accountability.

• Complete routine quality monitoring of Underwriter credit decisions and phone quality 

• Collaborate with Quality Assurance partners evaluating trends, analyze findings and implement actions to address performance deficiencies. 

Work Location:

• 2800 S Price Rd CHANDLER, AZ 85286

Candidate must reside within a commutable distance of location listed on job posting. Relocation assistance will not be provided for this role.

This position is not eligible for Visa sponsorship.

Please Note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.