User Liaison serves as a liaison between systems personnel and end users, such as a client or business unit. Provides systems analysis to ensure the needs of the user are met. Being a User Liaison may assist in system implementation or training. May require a bachelor's degree in area of specialty. Additionally, User Liaison typically reports to a manager or head of a unit/department. To be a User Liaison typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)
Citizen Liaison
Summary: Under indirect supervision, provides security and reception support for various city departments and City Hall; performs a wide variety of administrative, customer service, and technical support functions of a highly responsible nature in relieving various departments of initial customer service and administrative duties; performs special assignments and resolves operational issues, using knowledge of the operations and policies of City. Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at the City, offices and employees within the organization.
Essential Functions: Essential duties and responsibilities may include, but are not limited to, the following:
Essential functions, as defined under the Americans with Disabilities Act, may include any of the representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed above; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer.
Minimum Qualifications:
Education, Training and Experience Guidelines:
Knowledge of:
Skill in:
Physical demands and working environment: Must be able to lift and carry up to 30 pounds. While the position operates typically in an office type environment, on occasion maybe directed to go outside in order to handle a particular situation.
License and certification requirements: A valid Texas State Driver's License is required.
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