Vehicle Maintenance Manager jobs in Ketchikan, AK

• ABILITY - We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting an overall safe operation of drivers and vehicles in communities throughout the last frontier.
• CUSTOMER FOCUSED - We navigate the path to “yes” by engaging with an empathetic mindset, adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities.
• PASSIONATE PEOPLE - We have a positive attitude, the ability to learn and grow, are self-motivated, service oriented, inquisitive, observant, and demonstrate accountability and teamwork.
• EXPERTISE - Subject Matter Expert (SME) is Me! We are a solutions-oriented organization of subject matter experts that provide accurate and efficient service to our communities. 
• CHAMPIONS OF CHANGE - We embrace revolutionary innovations to boldly advance DMV solutions into the future.

• Excellent Customer Service – Demonstrates their ability to exhibit exceptional customer service skills with both internal and external customers and the ability to handle demanding, upset, or confused customers who were not satisfied with the level of service provided by others. 
• Computer Knowledge – Demonstrated ability to use computers and common business software such as MS Office.
• Interpersonal Skills – Demonstrate strong interpersonal skills by creating and maintaining a professional work environment.
• Work Independently – Demonstrate independence by using strong decision-making skills and solving complex problems. Demonstrate ability to manage time efficiently in order to complete work in a timely manner and meet conflicting deadlines.
• Management – Ability and experience directing the work of others. Ability and experience auditing, correcting and reconciling the work of others. Demonstrate strong written and verbal communication skills. Possess knowledge of statutes, regulations or policies and how to interpret them.

• Alaska Driver License - Alaska Driver License Laws 

One year of experience leading the work of employees performing motor vehicle licensing, titling, registration, and compliance functions. This experience is met by service as a Motor Vehicle Customer Service Representative 3 with the State of Alaska, or the equivalent elsewhere.
OR
One year of experience supervising employees who perform cash-handling and provide services to customers; review and act on legal documents for transactions such as business incorporation, real property transfer, or tax filing; provide operator training for vehicles, heavy equipment, commercial vehicles, or aircraft; or provide inspection and enforcement of regulations covering heavy equipment, commercial vehicles, vessels, or aircraft. The cash-handling and customer service experience includes such work as retail sales supervisor, travel office supervisor, restaurant manager, bank teller supervisor, and so on.
OR
Two years of experience performing advanced-level motor vehicle licensing, titling, registration, and compliance functions that included conducting practical skill testing of applicants for non-commercial, motorcycle, or commercial driver licenses. This experience is met by service as a Motor Vehicle Customer Service Representative 2 with the State of Alaska, or the equivalent elsewhere.
OR
A bachelor’s degree from an accredited college.
 
Special Note:
A background check of criminal justice information will be conducted upon initial employment.

At time of interview, please provide the following:

1. Two (2) professional references we may contact by phone and/or email