Vendor Relations Specialist jobs in Cuyahoga Falls, OH

About Us:

S.A. Comunale has been a local industry leader for end-to-end mechanical, fire protection and HVAC services for nearly 100 years.

We offer our clients significant financial strength, unmatched bonding capability, an award-winning safety program, and large-scale purchasing power.

With 12 locations and over 950 employees, including 600 skilled tradesmen throughout Ohio, Pennsylvania, New Jersey, Maryland, and West Virginia, S.A. Comunale can work in virtually every market sector and facility type.

Job Title: Vendor Relations Coordinator -- National Accounts

The primary function of this role is responsible for managing the compliance and performance of the vendor/sub-contractor base through monitoring current vendor capacity and performance. This position is responsible for driving operational excellence by creating, developing and maintaining relationships within the company's vendor base. The employee will think and work strategically to continuously grow the revenues of the National Accounts division while maintaining profits, satisfying customers' requirements and staying compliant within all required guidelines.

This job requires the ability and desire to work in a fast-paced multi-tasked environment with a focus towards customer service and support, quality work performance, and an understanding of the inspection and services provided by the Company.

Essential Duties / Responsibilities:

Include the following. Other duties may be assigned.

• Provide vendor support from initial activation and continue through new accounts and onboarding.
• Work with each vendor to ensure proper licensing and insurance requirements are met.
• Cultivate relationships with vendors so they understand, value and continue a relationship with S.A. Comunale.
• Work with vendors to ensure that vendor personnel are adequately trained in a timely fashion.
• Support the Account Management teams on procurement for new subcontractors.
• Perform analysis on vendor's performance and provide recommendations to help increase their profitability.
• Project manage new vendor integrations and enhancements.
• Create and maintain vendor scorecards indicating vendor performance on KPIs.
• Hold regular Vendor Business Review sessions to help the vendors understand performance benchmarks.
• Evaluate vendor relationships and recommend termination of partnerships based on performance.
• Partner with vendors on technical questions, issues and enhancements
• Provide assistance with escalated problem resolution issues with vendors and account managers.
• Develop reporting / establish a mechanism to measure vendor performance as it relates to sales growth.
• Occasional travel to vendor sites and trade shows.

Qualifications:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Work Experience:

• High School Diploma or GED is required.
• 2 years' experience in a call center or customer service environment is required.
• 3 years' vendor management experience is required.

Computer Skills:

• Significant experience with Microsoft Office (i.e., Word, Excel) applications required.

Required Attributes:

The requirements listed below are representative of characteristics and demonstrated capabilities to perform this job successfully.

• Ability to positively interact with all branch members.
• Ability to make independent decisions and problem solve.
• Ability to plan, organize and implement company objectives, policies, and procedures.
• Must be a self-starter.
• Must build positive working relationships with multiple levels of employee and management.
• Must prospect for sales.
• Must demonstrate integrity and professionalism.
• Must demonstrate commitment to company values.
• Must possess excellent written and verbal communications skills.
• Must prioritize in a fast paced multi-task environment.
• Must have demonstrated ability to perform basic business mathematical functions.
• Must work with minimal supervision.
• Must demonstrate ability to work effectively in a team environment.
• Must comply with all operating policies, procedures, executed Plans, and Programs.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.