Vendor Relations Specialist jobs in North Carolina

The Regional Vendor Specialist is responsible for managing the designated Region’s vendor relationships. Duties include vendor onboarding, maintaining effective communication, and vendor accountability to support district / regional stakeholders and their portfolios.

Conducts quality assurance inspections on escalated issues such as quality complaints and / or inspect high dollar value / loss / remediation work.

Responsible for compliance and negotiation of Service Level Agreements (SLA) as well as analysis and recommendations to the business as it relates to vendors, contracts, and scope.

Responsibilities :

Interfaces with vendors and regional staff to interpret business needs, trends and provide accurate specifications and solutions for services including, but not limited to, adding vendors internal software platforms, extending property access to vendor accounts, reviewing of pricing structure adherence, review system / process compliance utilization, conducts quality assurance inspections and setting expectations for meeting operational performance standards.

Acquires necessary documentation for vendor onboarding.

Partners with District Maintenance Managers with internal audits to ensure proper utilization of vendors and allocation of work to maximize service levels and proper expense management.

Identifies opportunities and leads projects to enhance and increase efficiencies in the program.

Reviews bids from vendors to ensure accuracy for content and pricing. Engages in negotiations with vendors to ensure pricing falls within market pricing guidelines.

Hold individual performance meetings and provide vendors with performance KPIs to help support both the vendor and business.

Management of vendor infractions to identify areas inconsistent with scope, charges, and / or agreed upon services, communicates, and sets expectations while reinforcement of company compliance guidelines on behalf of district / region when necessary.

Actively participate and / or lead meetings with business partners to ensure consistent communication on service levels being provided in the regions.

Present current state of business along with recommendations to key stakeholders.

Requirements :

• Bachelor’s Degree in Business Management, Construction Management or a related field preferred.
• Minimum four (4) years of experience in project management, vendor relations, construction and / or related field(s).
• Keen understanding of the industry, including the ability to assess the strengths and weaknesses of competitor organizations, recognize and seek out relevant opportunities, and implement processes for improved efficiency, service, profitability, and growth.
• PC skills, CRM knowledge a plus
• Excellent planning and organizational skills
• Strong analytical skills
• Entrepreneurial spirit and willingness to take prudent risks
• Ability to interact effectively at all levels
• Excellent communication skills, both written and verbal
• Strong customer, quality, and results orientation
• Ability to be an effective member of project teams

Last updated : 2024-04-28