Video Editor jobs in Cedar Falls, IA

Job Description - Video Banker - First Security Bank & Trust, Charles City IA

Video Banker

Are you a tech-savvy, customer service-oriented individual looking for an exciting career opportunity in the banking industry? Join the team at First Security Bank & Trust in Charles City, IA as a Video Banker and contribute to our mission of providing exceptional financial services to our valued customers!

POSITION SUMMARY:

Greet customers using any of our 9 Interactive Teller Machines.  Process transactions in a courteous, efficient and accurate manner within established policies, procedures and guidelines of First Security. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet customers through use of technology and video equipment.
• Serve the customer in a professional, courteous and efficient manner through prompt handling of all teller functions. 
• Follow established policies, procedures and guidelines of First Security Bank while processing customer transactions.
• Field questions from current bank customers as well as non-customers; maintaining good customer relations at all times.
• Identify cross-sell opportunities and make referrals.  Guide customers to others in the bank as needed for product or service assistance.
• Identify and mitigate potential fraud.
• Assist in traditional teller area if needed.

DESIRED KNOWLEDGE, SKILLS & ABILITIES

• Excellent verbal communication skills.
• Strong work ethic
• Ability to work in a fast paced environment.
• Ability to work independently and as part of a team.
• Proficient in basic computer skills using Microsoft Office products, along with the ability to quickly learn and effectively utilize new technology.
• Ability to recognize customers financial needs, goals and objectives.
• Strong presence and interest in working in a video based position
• Effective problem solving skills

QUALIFICATIONS:

Education:  High School Diploma or equivalent required

Experience: 6 months previous customer service experience.  Previous banking or financial services experience preferred but not required. 

________________________________________________________________________________

Statements included on this job description are intended to describe the general nature and level of work performed by the employee(s) assigned to this job.  The statements should not be construed as an exhaustive list of responsibilities, duties and skills required.  Accommodations will be made to allow for meeting the above requirements when it does not place an “undue hardship” on First Security Bank& Trust

At First Security Bank & Trust, we are dedicated to providing outstanding financial services and building strong relationships with our customers. With over 120 years of experience, we have become a trusted name in the industry. We offer competitive products and innovative solutions that empower individuals, families, and businesses to achieve their financial goals.

As an employee at First Security Bank & Trust, you will be part of a collaborative team that values teamwork, integrity, and continuous growth. We foster a supportive and inclusive work environment where each member is valued and empowered to succeed. Join us in our mission to serve our community and make a real difference in people's lives.