Voice Communications Analyst jobs in Worcester, MA

JOB SUMMARY

Connect people and communities by offering best-in-class telecommunication services through door-to-door solicitation of new prospective customers.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Tenacious and driven, you excel in environments where your reward is based on your effort - uncapped potential
• Acquires new residential customers through door-to-door contact from assigned leads.
• Conducts proactive consultative needs analysis with new prospective customers.
• Develops and presents sales presentations/proposals on products and services that meet customers' needs.
• Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including but not limited to the following: dispositioning, entering sales orders, and reporting on sales.
• Supports team and team goals by actively participating in all sales meetings and training programs as assigned.
• Achieves monthly sales quotas in high-speed data, mobile, landline phone, and video sales.
• Completes all administrative tasks related to products sold in accordance with department practice, policies, and procedures.
• Well-informed about our competitors' activities in assigned territory; informs manager of any changing competitive pricing programs, marketing directives, or door-to-door sales tactics.
• Attends and successfully completes training programs.
• Performs other duties as requested by supervisor.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand the English language.
• Engaging interpersonal skills.
• Ability to listen, formulate needs-based sales strategies, and articulate pitches to sell products and services.
• A passion to succeed and a strong personal drive to sell to prospective customers.
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle.
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices).
• Must be able to work evenings and weekends, as business needs dictate to maximize prospective customer contact.
• A valid driver's license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle.
• Ability to work independently with little or no supervision.

Required Education

High School Diploma or equivalent work experience.

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

• Success in a previous sales position, prospecting, or cold calling; direct sales experience is preferred but not required.
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and the ability to educate consumers on related products and services as needed.

Preferred Related Work Experience and Number of Years

2 years sales or relevant work experience

WORKING CONDITIONS

• Spends approximately 90% of the time in an outside environment for extended periods in any season, with potential exposure to inclement weather.
• Minimal time in an office environment.
• Exposure to moderate noise levels.