Voice Communications Analyst jobs in Antioch, CA

**Overnight and Day Shift Available**

Bay Medic Transportation is rapidly expanding and growing company in the Northern California Region and is looking forward to expand our communications division.

Excellent customer service, communication, professionalism, the ability to multitask and learn quickly will be the top priorities for this position.

He/she shall be responsible to operate tracking system, radio or cell phone communication equipment to monitor the status of field personnel and units.

Primary Daily Duties

· Receive and prioritize all incoming requests for dispatch.

· Efficiently dispatch units to emergency and non-emergency calls in a timely manner.

· Demonstrate the ability to make accurate moment to moment decision making in regard to the dispatch of emergency and non-emergency vehicles.

· Obtains required information from party requesting transport.

· Maintain professional telecommunication contact with field units and other agencies.

· Demonstrate the ability to effectively use the dispatch system, land lines, and all portable radios.

· Participate in training programs as required.

· The dispatcher will perform other related tasks and duties as assigned by the Dispatch Supervisor.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The individual in this position must possess the following qualifications

· Additional Pay upon completion of or submitting your Emergency Medical Dispatcher (EMD) Certification

· Excellent ability to communicate and work cohesively with customers and field personnel.

· Strong interpersonal and communication skills with an ability to work effectively with a diverse range of individuals, teams, managers, supervisors, and external customers.

· Must have computer competency including proficiency with and current Dispatch Software.

· Must have the ability to consistently deliver outstanding customer service to all internal and external customers.

· Highly dependable and ability to meet internal deadlines consistently.

· Strong organizational skills and attention to detail.

· Flexible and adaptable, willing and able to adjust to rapidly changing priorities.

· Must have the ability to work independently as well as in groups.

· Ability to maintain a professional manner and appearance at all times.

· Be able to function in a high-stress environment where the work goes from minimal to overload within moments.

· Must have a mature, courteous, and decisive nature in order to provide maximum customer service.

· Must be able to type at least 40wpm

Education Requirements:

· High school diploma or equivalent

Benefits:

• Overtime Opportunities
• Medical Benefits including Dental & Vision
• PTO (up to 6 days)
• Paid sick leave
• Select Paid Holidays

Job Types: Full-time, Part-time

Pay: $20.00 - $23.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overtime
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Dispatching: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person