Voice Communications Analyst jobs in Bowie, MD

Position Overview

The DDI Communications Engineer position is responsible for ensuring core infrastructure equipment operates in a stable, efficient, and optimized manner.  Specific tasks include assisting with design, installing, configuring, testing, monitoring and maintaining enterprise networks and communications platforms.  The Engineer will resolve issues and consult with the Lead Engineers to apply outstanding communication, analytical, technical, critical thinking, and creative problem-solving skills; ensuring all core communications infrastructure operates effectively and efficiently to maximize digital experiences for LCPS staff, students, and community.  The position will assist in developing process to ensure the district gains maximum benefit from supported technologies.  The Engineer may also work as a Technology Support Center resource to ensure collaboration with all teams to resolve issues quickly.

Roles and Responsibilities

The following information is intended to describe the overall nature and scope of the work being performed in relation to the position. This is not a comprehensive listing of all responsibilities or tasks; other work may be assigned when deemed appropriate:

• Collaborates with technical and non-technical staff on core infrastructure projects.
• Works with all teams to design and deploy new systems and enhancements to existing systems.
• Utilizes critical thinking skills to troubleshoot core infrastructure issues.
• Develops documentation and processes for internal and end user support.
• Monitors and documents system performance and identify solutions.
• Works with lead engineering staff and leadership as required on projects, problem resolution, and other related tasks.
• Acts as technical liaison for Technology Support Center inquires and client support.
• Provides training and functional understanding to all staff in a positive and professional manner.
• Develops processes as directed to ensure the district gains maximum benefit from supported technologies.

Qualifications

Below are the qualifications for this position:

• Bachelor’s degree in a Technology field; or any equivalent combination of education, experience, and/or training to demonstrate the standards, concepts and guidelines to perform the responsibilities of the position
• Five years’ experience with maintaining core infrastructure systems
• Experience servicing computer systems and networks, analog, digital, VoIP and Unified Communication platforms
• Proven working experience supporting core infrastructure systems to include wired and wireless networking (LAN/WAN), data circuit management, firewall management, and associated network monitoring tools as well as analog, digital, VoIP and UC solutions
• Working understanding of ITIL methodologies
• Ability to train staff and clients in the operation of all supported systems and platforms
• Ability to work with a team to ensure alignment with core infrastructure projects and initiatives with division mission and goals
• Ability to conduct research into new technologies and determine fit for division
• Strong customer service, organization, and communications skills
• Ability to approach problems with creative problem solving

Physical Requirements

The following provides a brief description of physical requirements for this position:

While performing the duties of this job, the employee is regularly talking. expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. The employee must possess normal cognitive abilities including the ability to learn, recall and apply certain practices and policies. Frequently sitting and/or remaining in a stationary position for long periods of time. Exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Telework Disclosure

Employees who perform the responsibilities of the above position have been identified as having the potential to telework. Telework is defined as completing one's duties and responsibilities at a site other than one's assigned duty location. In order to be eligible for telework privileges, an employee must have demonstrated consistent, positive performance and have the support and approval of their direct supervisor. In addition, these employees must have reliable high-speed internet and a designated workspace that allows them privacy while completing sensitive and confidential work.  Employees who are non-exempt and are teleworking will work their required scheduled hours and gain approval from their supervisor if they work more than 8 hours a day or more than 40 hours in a workweek.  Teleworking privileges can be amended, changed, or revoked based upon the performance of the employee, as well as the needs of Loudoun County Public Schools. 

FLSA Status: Exempt

Months/Days/Hours: 12 months, 248 days, 8 hours per day

Reports to: Supervisor, Communications Engineering

Telework Eligible: Partial

Salary Range:  $66,450 - $122,790 annually