Voice Communications Analyst jobs in Charlotte, NC
Voice Communications Analyst designs, reviews, analyzes, and maintains an organization's voice communications system. Makes suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting. Being a Voice Communications Analyst ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems. May research and recommend vendors. Additionally, Voice Communications Analyst may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be a Voice Communications Analyst typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Recently Added Voice Communications Analyst jobs
POTS Voice Analyst, Remote
- Vaco Technology
-
Charlotte, NC
FULL_TIME
-
Job Details
We are seeking a Voice Analyst to join our 24/7/365 Network Operations Center. This Voice Analyst is responsible for provisioning and maintaining VoIP related products and serve as an escalation point of technical support for the company's national voice services platform. The Voice Analyst team is responsible for the remote support, installation, and upkeep of Velocity's POTS, TDM, and VoIP services.
Our Voice Analysts are responsible for maintaining active communication with our customers, on-site technicians, carrier service providers, and work directly with our Technical Support Engineers and VoIP Engineers to support and troubleshoot our voice platforms. Analysts ensure all tickets and jobs are handled quickly and accurately from start to finish. This is a fully remote position.
Must be able to train on 1st shift Monday-Friday from 9am-5pm, EST. After training, the following shift is available in Eastern Standard Time:
- 9am-5pm, EST Monday-Friday
Principal Duties and Responsibilities:- Serve as a primary escalation path for field agents with VoIP related dispatches and trouble tickets
- Monitor network devices, interfaces, and trouble tickets, providing continuous monitoring for problems impacting our customers voice services using our custom portal
- Troubleshoot issues with the company's voice services and update call paths
- Contact carriers and vendors to open new trouble tickets, schedule dispatches and stay up to date on existing trouble tickets
- Receive incoming calls and respond to emails regarding service troubles or call path changes
- Respond to customers in an expeditious and professional manner
- Coordinate proper installation and configuration of voice service components
- Other duties and responsibilities, as assigned
Knowledge, Skills and Abilities Required:- 6 months experience implementing, troubleshooting, and maintaining VoIP systems
- Ability to multitask, working quickly and accurately
- Work well in a team-oriented environment, successfully completing individual tasks
- Demonstrated knowledge with telephone networks - POTS, VoIP, and TDM
- Basic familiarity with telephony standards and protocols - H.323, MGoogle Cloud Platform, ISDN, SIP, RTP
- Basic familiarity with IP networks and troubleshooting (VoIP, NAT Traversal, STUN, etc.)
- Ability to hear ordinary conversations and phone communications
- Able to work at least one weekend day each week
Qualifications, Experience and Education:
Required - Previous relevant technology experience (1-year)
Preferred - Associate degree in technology or equivalent experience (2-years)- Preferred - Demonstrated technical, leadership, and communication skills
- Preferred - Experience in hospitality or service provider networks
- Preferred - Industry relevant technical training and certifications
- 3 Days Ago
Business Analyst
- Charter Communications
-
Charlotte, NC
FULL_TIME
- Are you both tech-savvy and hands-on? Can you diagnose a computer problem then fix it? Problem-solver, self-motivated, good communicator? If so, you could find your fit on the Call Center Desktop Appl...
- 2 Days Ago
Senior Business Analyst - Voice Program [BHJOB13022_13194]
- Ignite Technical
-
Peachland, NC
CONTRACTOR
- On behalf of our Healthcare client based in Vancouver, Ignite Technical Resources is seeking an Senior Business Analyst (Network and Voice projects) to join our clients team on a contract basis.Summar...
- 1 Day Ago
Information Security Analyst - Communications
- Lowe's
-
Charlotte, NC
FULL_TIME
- As an Information Security Analyst - Communications within the Information Security Group, you will play a critical role in translating technical communications into clear and concise messaging for va...
- 13 Days Ago
Information Security Analyst - Communications
- Lowes
-
Charlotte, NC
FULL_TIME
- As an Information Security Analyst - Communications within the Information Security Group, you will play a critical role in translating technical communications into clear and concise messaging for va...
- 18 Days Ago
Information Security Analyst - Communications
- Lowes
-
Charlotte, NC
FULL_TIME
- As an Information Security Analyst - Communications within the Information Security Group, you will play a critical role in translating technical communications into clear and concise messaging for va...
- 18 Days Ago
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0 Voice Communications Analyst jobs found in Charlotte, NC area
SUE Analyst
- CES Group Engineers, LLP
-
Charlotte, NC
- SUE Analyst Do you enjoy the outdoors and helping communities grow? We have a fun opportunity for a leader to have a voi...
- 5/6/2024 12:00:00 AM
(Remote local/ 2-3 days onsite per week) Principal Technology Solution Architect -Digital
- PSEG
-
Charlotte, NC
- Job Summary This position serves as PSEG System Architect for Digital Customer. The Digital Customer architect is involv...
- 5/5/2024 12:00:00 AM
Senior Business Analyst
- The North Highland Company
-
Charlotte, NC
- REACH YOUR POTENTIAL | COLLABORATE WITH AMAZING PEOPLE | MAKE CHANGE HAPPEN Do you have the skills, passion, and commitm...
- 5/5/2024 12:00:00 AM
POTS Voice Analyst, Remote
- Vaco
-
Charlotte, NC
- We are seeking a Voice Analyst to join our 24/7/365 Network Operations Center. This Voice Analyst is responsible for pro...
- 5/4/2024 12:00:00 AM
Senior Business Analyst
- North Highland
-
Charlotte, NC
- REACH YOUR POTENTIAL | COLLABORATE WITH AMAZING PEOPLE | MAKE CHANGE HAPPEN Do you have the skills, passion, and commitm...
- 5/4/2024 12:00:00 AM
Business Analyst ( Remote ) ( Pharmacy )
- AssistRx
-
Charlotte, NC
- The Business Analyst will be working on a variety of interesting projects, and work closely with our clients as well as ...
- 5/3/2024 12:00:00 AM
Boomi Developer
- Randstad Digital Americas
-
Charlotte, NC
- Need to have good experience in building Boomi Integrations Need to have experience building AWS API Integrations. Solid...
- 5/2/2024 12:00:00 AM
Voice Analyst (POTS) - REMOTE EST/CST
- Vaco
-
Charlotte, NC
- Vaco is seeking a Voice Analyst to join our 24/7/365 Network Operations Center. The Voice Analyst is responsible for pro...
- 5/2/2024 12:00:00 AM
About Charlotte, North Carolina
Charlotte (/ˈʃɑːrlət/) is the most populous city in the U.S. state of North Carolina. Located in the Piedmont, it is the county seat of Mecklenburg County. In 2017, the U.S. Census Bureau estimated the population was 859,035, making it the 17th-most populous city in the United States. The Charlotte metropolitan area's population ranks 22nd in the U.S., and had a 2016 population of 2,474,314. The Charlotte metropolitan area is part of a sixteen-county market region or combined statistical area with a 2016 census-estimated population of 2,632,249.
Between 2004 and 2014, Charlotte was ranked as...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Voice Communications Analyst jobs
$61,417 to $79,227
Charlotte, North Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Voice Communications Analyst do?
Voice Communications Analyst in Lima, OH
Ultimately carriers will move to an all IP network with voice becoming another data application," Lee says.
January 21, 2020
Voice Communications Analyst in Springfield, IL
Primarily manages personal wireless communications services (PWCS).
January 30, 2020