Warranty Analyst jobs in Albuquerque, NM

Century Automotive Service Corporation, a MAPFRE USA Company, based in Albuquerque, New Mexico, is a leading provider of extended warranty programs and ancillary finance and insurance products. Century currently markets its products through specialized F&I (Finance & Insurance) Agencies that have relationships with car dealerships around the United States.

This position is on site in our Albuquerque Office and pays up to $18 / hour, to include comprehensive benefits on Day One

Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m. MT / hybrid work week; overtime as required

Job Summary:

Essential Duties and Responsibilities:

• Effectively and efficiently complete all daily tasks relating to warranty product pricing rate card development, implementation, and modification.
• Respond to and ensure the prompt and effective response to all customer service telephone and/or written inquiries.
• Promptly resolve rate card issues.
• Maintain positive working relationships both internally and externally.
• Document, catalog, and maintain all rate cards in the system.
• Continually strive to improve work processes and lower expenses.
• Forms mapping in SCS system.
• Special projects or other duties as assigned.

Competencies: Strong analytical skills with an attention to detail and accuracy. Must have the ability to actively listen and solve problems. Must be organized and comfortable working in a fast paced environment. Must have the ability to work independently or as part of a team. Multi-tasking skills are critical. Must have the ability to change direction and adjust priorities frequently during the day.

Communication: Strong interpersonal, written and verbal communication skills, with the ability to effectively communicate with employees at all levels of the organization, customers, agents and clients.

Excellent Client / Customer Service: Must possess a customer service attitude and be able to ensure all customers, and/or client related issues are handled in a fast, fair and courteous manner.

Strong decision making skills: Must be able to analyze and/or gather all available information to formulate sound decisions and effectively resolve a variety of rate card issues.

Analytical skills: Must be detail oriented with a keen attention to accuracy and quality.

Education and/or Experience: Must possess a high school diploma or equivalent, along with previous service contract or business processing environment experience (preferred).

Computer Skills: Must possess above average computer skills, including a solid working knowledge of Excel, as well as other Microsoft Office applications.