1. Identification
Job title: Technical Service/Warranty
Department: Technical Service
Work Location: Savannah
Reports to: Technical Service Supervisor
2. Position summary
Under the Technical Services Supervisor, the Technical Service/Warranty Advisor works with customers, sales representatives, technicians, and other internal departments to address escalating after sales questions to delight customers within established corporate standards and policies.
3. Primary responsibilities
3. Using the ERP systems, makes the data entry of all relative data to the service calls received by: (fax, email, telephone)
4. Professional skills/Qualifications
1) Minimum level of education and/or specialization: High School/College/Pre-University degree
Ø High School diploma required
2) Minimum relevant experience required:
Ø 2 years experience in a relevant position
3) Specific skills (skills required to successfully fill the position)
Ø Autonomous and self starter
Ø Plumbing knowledge an asset
Ø Analytical
Ø Negotiation skills
Ø Meticulous and rigorous
Ø Punctual and flexible
Ø Computer skills
Ø Professional and mature
Ø Handy type of individual
Ø At ease with MS Office
Ø ERP experience (an asset)
4) Main interactions:
Ø Quality Department, Sales and Shipping
5. Impact on Business
Ø Important impact towards customer satisfaction and buying experience
Job Type: Full-time
Benefits:
Schedule:
Work Location: In person
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0 Warranty Analyst jobs found in Florence, AL area