Warranty Analyst jobs in Las Vegas, NV
Recently Added Warranty Analyst jobs
Customer Service Warranty Representative
- KB Home
-
Las Vegas, NV
FULL_TIME
-
About KB Home
KB Home is one of the largest and most recognized homebuilders in the United States and has built over 650,000 quality homes in our more than 60-year history. Today, KB Home operates in 45 markets from coast to coast. What sets KB Home apart is the exceptional personalization we offer our homebuyers from those buying their first home to experienced buyers allowing them to make their home uniquely their own, at a price that fits their budget. As the leader in energy-efficient homebuilding, KB Home was the first builder to make every home it builds ENERGY STAR® certified, a standard of energy performance achieved by fewer than 10% of new homes in America, and has built more ENERGY STAR certified homes than any other builder. An energy-efficient KB home helps lower the cost of ownership and is designed to be healthier, more comfortable and better for the environment than new homes without certification. We build strong, personal relationships with our customers so they have a real partner in the homebuying process. As a result, we have the distinction of being the #1 customer-ranked national homebuilder in third-party buyer satisfaction surveys. Build your career with KB Home.
JOB SUMMARY: The Customer Service Representative is responsible for scheduling subcontractors, evaluating the subcontractor’s work and completing warranty claims within 10 days for both active and closed out communities. In addition, the Customer Service Representative will carry out Community Team Walk throughs and follow-up with homeowners periodically at designated times.
ESSENTIAL DUTIES AND RESPONSIBILITIES:-
Warranty Claim Processing
- Facilitate warranty claims by scheduling, evaluating and ensuring proper resolution to ensure customer satisfaction
- Complete all warranty claims within 10 days
- Hold subcontractors accountable for their work
- Manage CSI for assigned communities (active as well as closed out)
- Continually strive for superior CSI ranking in specific market
- Maintain a 30-day CSI of 95% or above and a 11-month CSI of 93% and above
- Process any and all purchase orders related to warranty claims and communicate responsibility decisions to trade partners involved, as needed
- Process and enter all proper documentation and request through HB1 in a timely fashion
- Follow-up with homeowners according to KBNext White Paper requirements
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Homeowner Communication
- Deliver a consistent and effective homeowner orientation to ensure the buyer experiences a positive transition to their new home
- Explain KB Home’s Limited Warranty to homeowner
- Schedule and complete post close visits at 10 days, 30 days, 60 days, 6 months, & 11 months
- Conduct community team quality walks on each home to ensure KB Home standards are met.
- Conduct model home walk throughs as scheduled via sales/operations.
- Attend and participate in weekly community team meeting to ensure all goals are met.
EDUCATION/EXPERIENCE/MINIMUM REQUIREMENTS:
Education/Certifications/Licenses- High school degree or equivalent required
- Associates or Bachelors degree preferred
Experience- Minimum one (1) year of customer service experience in homebuilding or related real estate industry, or applicable construction management training required
- 1 - 2 years of construction experience with a production homebuilder preferred
Knowledge, Skills & Abilities- Strong experience in delivering high quality customer service programs. JD P experience a plus!
- Demonstrated leadership capabilities including motivating teams, employee development, and being results oriented
- Strong people skills, including the capability to handle various personalities and develop professional relationships
- Action oriented, with the drive to push projects and tasks to successful closure
- Proven ability of being customer centric by seeking solutions from the customer’s perspective
- Strong verbal & written communication, with the ability to take complex concepts and communicate accurately and persuasively
- Strong ability to work within a team-setting, inclusive of other’s ideas, and a willingness to cooperate
- Makes quick and accurate decisions based heavily on facts, data and/or metrics
- Proficient in Microsoft applications, including Word, Excel, Powerpoint and Outlook
Work Requirements- Work full-time schedule with flexibility for overtime when necessary
- Ability to work the “On-Call” program when needed (respond to emergency calls or other issues during off-hours)
- Local travel required within designated region
- Conduct business in a professional and ethical manner to potential buyers, trade partners, external officials, and coworkers to reinforce goodwill and profitability for the company
Find out why KB Home is attracting and retaining the best employees! If you are interested and qualified, please apply now. KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities. KB Home is an equal opportunity employer committed to hiring a diverse work team. Diversity is important to KB Home! -
Warranty Claim Processing
- 2 Days Ago
Retail/Warranty Technician
- Lazydays RV
-
Las Vegas, NV
FULL_TIME
- POSITION SUMMARY: This position is responsible to prepare and repair coaches and document all work performed on a repair order. ESSENTIAL JOB FUNCTIONS: • Manage work assignment including flag time, c...
- 17 Days Ago
Warranty Administrative Assistant
- Barney Trucking Inc
-
Saint George, UT
FULL_TIME
- Job Description: Job Description: Are you passionate about ensuring that every aspect of our operations runs smoothly? Do you have a knack for detail and a commitment to excellence? Barney Trucking is...
- 1 Month Ago
Manager, Client and Home Warranty Services
- Blue Heron Companies, LLC
-
Las Vegas, NV
FULL_TIME
- DescriptionPosition Description:The Manager of Client and Warranty Services plays a pivotal role in ensuring the satisfaction and confidence of our clients through the warranty and any extended mainte...
- 2 Months Ago
Automotive Warranty Specialist - Gaudin Porsche of Las Vegas
- Gaudin Porsche of Las Vegas
-
Las Vegas, NV
FULL_TIME
- Job Title: Automotive Warranty Specialist Summary Prepares, records and submits warranty claims to the factory and/or distributor and reconciles them accordingly. Essential Duties Processes warranty c...
- 21 Days Ago
Service Business Development Representative/Warranty Administrator
- Kingman Chevrolet Buick
-
Kingman, AZ
FULL_TIME
- Job Overview:We are seeking a motivated and results-driven Business Development Representative/Warranty Administrator to join our team. As a Business Development Representative, you will be responsibl...
- 2 Months Ago
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0 Warranty Analyst jobs found in Las Vegas, NV area
Front Desk/Member Services Representative Part Time
- Planet Fitness - Garlan
-
Las Vegas, NV
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
- 5/10/2024 12:00:00 AM
Life Safety Service Representative II, Electronic
- Johnson Controls, Inc.
-
Las Vegas, NV
- Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, ou...
- 5/10/2024 12:00:00 AM
Financial Aid Client Services Coordinator, UNLV Financial Aid, Outreach and Client Services [R0141648]
- University of Nevada, Las Vegas
-
Las Vegas, NV
- The University of Nevada, Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the fol...
- 5/10/2024 12:00:00 AM
Customer Service Consultant
- Adventures With The Bissingers
-
Las Vegas, NV
- ????? Transform Your Love for Travel into a Career - Become a Customer Service Consultant with Us! ????? Dream of turnin...
- 5/9/2024 12:00:00 AM
Customer Service Associate
- Savers Thrifts Stores
-
Las Vegas, NV
- Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States...
- 5/9/2024 12:00:00 AM
Beverage Steward
- Albertsons
-
Las Vegas, NV
- Job Description A Day in the Life: As a Beverage Steward, no one day is ever the same. Your success is poured into the f...
- 5/8/2024 12:00:00 AM
Customer Service Representative
- Gentle Dental
-
Las Vegas, NV
- At Gentle Dental, we value our teammate’s smile as much as our patient’s smile. Our vision is to provide exceptional, li...
- 5/7/2024 12:00:00 AM
Customer Service Lead
- Burlington
-
Las Vegas, NV
- **LOCATION** 6670 N. Durango Drive Las Vegas NV US 89149 **Overview** If you have strong leadership skills, a friendly, ...
- 5/7/2024 12:00:00 AM
About Las Vegas, Nevada
Las Vegas is situated within Clark County in a basin on the floor of the Mojave Desert and is surrounded by mountain ranges on all sides. Much of the landscape is rocky and arid with desert vegetation and wildlife. It can be subjected to torrential flash floods, although much has been done to mitigate the effects of flash floods through improved drainage systems.
The peaks surrounding Las Vegas reach elevations of over 10,000 feet (3,000 m), and act as barriers to the strong flow of moisture from the surrounding area. The elevation is approximately 2,030 ft (620 m) above sea level. According t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Warranty Analyst jobs
$67,908 to $89,964
Las Vegas, Nevada area prices
were up 2.5% from a year ago
were up 2.5% from a year ago