Warranty Manager jobs in Bakersfield, CA

The  Warranty Clerk performs a wide range of administrative and office support duties associated with vehicle warranties. He/she ensures the dealership is paid for all warranty work in an accurate and timely fashion by preparing, flagging, submitting, and following up on each claim using both OWS and CDK platforms. The Clerk must be a team player who can establish and maintain a positive working relationship with technicians and advisors. He/she will make all necessary corrections on claims that are rejected and will keep abreast of all factory recalls, announcements, and procedures.

The ideal candidate has some post-secondary education (degree, coursework, or certification), at least two years of experience in a similar position, and knowledge of automotive parts and service. Candidates must be able to work in a fast-paced and challenging environment handling multiple projects and must have a positive attitude; excellent administrative, organizational, problem-solving, and communication skills; and strong math and computer skills.

Responsibilities

• Prepares, reviews, and processes warranty claims
• Develops strong working relationship with technicians, advisors, and all staff
• Flags tech time on completed repairs daily
• Follows up with each claim to ensure service delivery to the customer and compensation for the dealership
• Provides timely and accurate reports as required
• Opens and closes purchase orders for the department
• Must become Ford Certified in warranty processing
• Provides administrative assistance as needed
• Performs other duties as assigned

Qualifications

• High school diploma or GED required; some post high school education or training preferred
• Two years of relevant experience required
• Knowledge of automotive servicing or repair highly desired
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Excellent math skills, including basic computations (add, subtract, multiply, divide) and the ability to apply concepts of basic algebra and geometry
• Strong computer and internet skills, including Microsoft Office suite
• Strong organizational and time management skills
• Helpful attitude and friendly demeanor
• Highly professional and dependable

Become a member of a winning team that offers growth opportunities, excellent earning potential, and leadership that fosters engaged employees. Jim Burke Ford Lincoln is one of the top five Ford dealers in California and a recipient of the Ford Motor Company President’s Award—the highest honor bestowed upon a dealership. The dealership corporation was founded in 1913 and is one of the oldest in the nation. With almost 300 employees, our vision of “Building lasting relationships” has become the cornerstone of everything we do.

We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this job application!

• An AWESOME place to work!
• Medical Insurance
• Dental Insurance
• 401(K) Retirement Plan 
• Paid Vacation
• Paid Holidays
• Paid Sick Time
• Company-Paid Life Insurance
• Generous Discounts on Sales/Service/Rental
• Voluntary Benefits
• Paid Training
• Uniforms (For applicable position)

Must be available to work between 7:30 am and 6 pm (normally an 8 hour shift) M-F, however; occasionally at the end of our semi-monthly pay periods, overtime can be expected.