Web Customer Support Specialist jobs in Petaluma, CA

The Support Services Specialist performs a variety of duties in multiple departments, as assigned, on a routine "fill-in" basis. Assigned roles/responsiblities include Housekeeping/Janitor role in Environmental Services (EVS), Food Service Worker in Food & Nutrition Services (FNS) and Receiving/Distribution in Materials Management (MM). The schedule is variable, per department assignment. This role contributes to the safety of all patients, staff and visitors in maintaining all assigned areas in a sanitary condition. This position necessitates good physical dexterity utilizing suitable body mechanics and stamina for sustained periods of time.

Housekeeping/Janitor: Clean and disinfects all surfaces and equipment in patient rooms, clinical units, procedure areas and surgical suites, non-clinical common areas, restrooms. Specialty cleaning to include terminal room cleaning of isolation patient rooms and other clinical areas and cleaning of bio-hazard spills safely. Meet target cleaning times for cleaning discharge patient rooms and daily base workflow. Cleaning to meet all infection prevention & EVS department policies and procedures and regulatory requirements. Stock clean linen, mops & cleaning towels in bulk linen area, clinical units and housekeeping closets. Change cubicle curtains in patient rooms & treatment areas. Remove soiled linen from patient rooms and clinical areas to soiled linen rooms or bulk soiled linen storage area. Transport and dispose of regular trash, recycling, cardboard, biohazard waste, pharmaceutical and sharps containers, and confidential materials within and throughout the healthcare environment from origination point to disposal location. Transport and label hazardous materials and places in disposal location per policies/procedures and training. Responds to HazMat spill code response as part of Code Orange response team. Clean small hazmat spill according to SDS guidelines and per degree of training. Document accurate records for work accomplished.

Food Service Worker: Clean/Sanitize dishes, utensils, pots, pans and all surfaces/walls/floors per protocols. Record data such as food storage temperatures, dishwasher temperatures, and pH levels as assigned. Clean equipment including but not limited to coffee brewers, microwave, blenders, toasters, refrigerator/freezers, food carts, drawers. Clean and organize store rooms and offices as assigned. Prepare and deliver catering orders, assemble patient meals per tray/diet order ticket, measure food portions into individual servings, prepare drinks to appropriate consistency as trained . Label food per storage guidelines and discard food as needed per protocols. Deliver meals, snacks, or supplies to patients, nurses, and stock/clean patient nourishment rooms. Receive, inspect condition of goods, label and storeproduct deliveries. Review delivery manifest for accuracy and report issues to supervisor. Organize new products in proper location using First In, First Out ("FIFO") method. Dispose of dented cans, cardboard, trash and compost materials. Works cash register, count/reconcile cash as assigned.

Receiving/Distribution: Receives, signs and checks in deliveries at loading dock. Verifies that items and quantities received match orders prior to stocking supplies. Distributes supplies throughout hospital and maintains established par levels in departments. Rotates stock adhering to FIFO method. Promptly removes any outdated product and following department protocol for disposing of product. Notify appropriate staff of stock outages to ensure adequate availability. Assist with physical inventory counts as needed.

Per assisgned department: Proper use and/or dilution of all cleaning chemicals; Proper use of all equipment to include but not limited to: Mops, brooms, vacuums, wall washing tools, disinfection robot, dishwasher, coffee machines, floor scrubbers/extractors, pallet jack, baler, compactor, dumpster.

Demonstrates excellent customer service to hospital staff, patients, and visitors. Seeks creative solutions to meet customer requests. Courteously and professionally responds to all customer inquiries and takes on special projects as assigned.

Per assigned department: perform other duties upon request, including but not limited to training new staff members, maintain loading dock, washing trash cans, meeting room or table set-ups, report safety issues or any areas that require repair and attention to supervisor.

Education: High school graduate or equivalent.

Experience: Six (6) months previous experience in either food service or environmental services, preferrably in a healthcare facility; or six (6) months previous experience working in a restaurant or hotel housekeeping, or other closely-related industry.

Licenses & Certifications: Current CA State driver's license with a clean driving record. Food Handler's Card required or obtain within 90 days of employment.

Required Skills & Knowledge: Ability to read, write and speak English. Strong interpersonal skills to work professionally with coworkers in all departments and communicate with patients and visitors. Ability to manage priorities and workflow. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Ability to deal effectively with a diversity of individuals at all organizational levels. Position requires pushing/pulling, reaching, standing, walking, lifting, bending, and stooping.