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Call Center Representative II - Outbound Salary in the United States

How much does a Call Center Representative II - Outbound make in the United States?

As of September 01, 2026, the average salary for a Call Center Representative II - Outbound in the United States is $43,100 per year, which breaks down to an hourly rate of $21.

However, a Call Center Representative II - Outbound's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $49,978
  • Majority Range (25th-75th percentile): $38,500 to $46,700
  • Entry-Level (10th percentile): $34,312
Salary Factors Salary-Boosting Skills Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

Key Factors That Influence Call Center Representative II - Outbound Salaries

A Call Center Representative II - Outbound's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects Call Center Representative II - Outbound Salaries?

Experience is a primary driver of a Call Center Representative II - Outbound's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Call Center Representative I -Outbound (0-1 years): $37,847
  • Call Center Representative II - Outbound (1-3 years): $43,050
  • Call Center Representative III - Outbound (3-5 years): $52,432
  • Call Center Representative IV - Outbound (5-7 years): $63,414
  • Outbound Call Center Supervisor (7+ years): $63,237
Job Role Years of Experience Average Salary
Call Center Representative I -Outbound0-1 years$37,847
Call Center Representative II - Outbound1-3 years$43,050
Call Center Representative III - Outbound3-5 years$52,432
Call Center Representative IV - Outbound5-7 years$63,414
Outbound Call Center Supervisor7+ years$63,237
View as Graph

How Do Call Center Representative II - Outbound Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Call Center Representative II - Outbounds. For example, consider the average annual salaries in these key locations:
  • District of Columbia: $47,700.
  • California: $47,500.
  • Massachusetts: $46,900.

Top Paying Cities for Call Center Representative II - Outbounds

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $54,300
  • San Francisco: $53,800
  • Oakland: $52,600

What Skills Can Increase a Call Center Representative II - Outbound's Salary?

Demanded Skills for the Role:

  • Customer Service (Mentioned in 19.13% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  • Business Process Outsourcing (Mentioned in 1.43% Job Postings): Business process outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that, in turn, owns, administrates and manages the selected processes based on defined and measurable performance metrics.
  • Telemarketing (Mentioned in 1.05% Job Postings): Telemarketing (sometimes known as inside sales, or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call. Telemarketing can also include recorded sales pitches programmed to be played over the phone via automatic dialing. Telemarketing is defined as contacting, qualifying, and canvassing prospective customers using telecommunications devices such as telephone, fax, and internet. It does not include direct mail marketing.
Skills Demand Percentage
Customer Service 19.13%
Business Process Outsourcing 1.43%
Telemarketing 1.05%
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What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Call Center Representative II - Outbound's salary.

  • Leadership: Can increase your salary by up to 23%.
  • Communicates Effectively: Can increase your salary by up to 17%.
  • Verbal Communication: Can increase your salary by up to 15%.
Skill Salary Salary % Increase
Leadership $53,013
23%
Communicates Effectively $50,427
17%
Verbal Communication $49,565
15%
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Call Center Representative II - Outbound Salary by Company Size: Startups vs. Enterprise

Call Center Representative II - Outbound salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $48,166. While startup companies pay approximate $40,744.

Call Center Representative II - Outbound Salary by Company Size

Company Size Employees Average Salary
Startup 1~50 $40,744
Growth Stage 51~500 $43,090
Established 501~5000 $46,510
Enterprise 5000+ $48,166

Call Center Representative II - Outbound Salary by Industry: Top Paying Sectors

For Call Center Representative II - Outbound roles, the industry you choose can affect earning potential by as much as 65% (the gap between the highest and lowest paying industries). Data shows that the Biotechnology and Software & Networking sectors offer the strongest compensation, at 25% above the average. In contrast, Call Center Representative II - Outbound positions in Transportation or Hospitality & Leisure typically offer lower base pay, as these industries often view Call Center Representative II - Outbound as a support function rather than a direct revenue driver.

The top paying industries for a Call Center Representative II - Outbound

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Biotechnology$53,875$26.025%
Software & Networking$51,720$25.020%
Energy & Utilities$47,410$23.010%
Internet$47,410$23.010%
Pharmaceuticals$47,410$23.010%

How Education impacts a Call Center Representative II - Outbound's Salary?

Your level of education can impact your salary potential. While many Call Center Representative II - Outbounds enter the field with a High School Diploma or Technical Certificate degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a Call Center Representative II - Outbound with a High School Diploma or Technical Certificate is between $42,694 and $46,145).

Call Center Representative II - Outbound Salaries by Degree Level

Typical Education for Call Center Representative II - Outbound
Degree Level % of user with this level of education
No Diploma 41.2%
High School 41.2%
Associates 5.9%
Bachelors 47.1%
Masters 5.9%
Doctorate 0.0%
View as Graph

Call Center Representative II - Outbound Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Call Center Representative II - Outbound's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on September 01, 2026
$38,500
Average $43,100/year
$46,700
$3,208
Average $3,592/month
$3,892
$740
Average $829/week
$898
$19
Average $21/hour
$22
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $46,700 $3,892 $898 $22
Average $43,100 $3,592 $829 $21
25th Percentile $38,500 $3,208 $740 $19

Call Center Representative II - Outbound Salary Growth & Career Path

Call Center Representative II - Outbound

Next Role

Advancement

For a Call Center Representative II - Outbound, the most direct path to higher earnings is advancing to the Call Center Representative III - Outbound role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $52,500 - a projected growth of 22% over your current level.

Most common benefits for Call Center Representative II - Outbound

  • Social Security
  • 401 (k)
  • Disability
  • Healthcare
  • Pension
  • Time Off (days)

Common company salaries for Call Center Representative II - Outbound

Here are companies hiring for Call Center Representative II - Outbound and their salaries, click below for more details.

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FAQ about Call Center Representative II - Outbound

1. What industry pays the highest salary for Call Center Representative II - Outbound?

The Biotechnology industry offers the highest average compensation for Call Center Representative II - Outbound roles, with salaries approximately 25% above the market median.

2. What is the role of outbound call center?

Outbound call center agents are responsible for making outbound calls to existing customers for proactive support, informing them about new products, or collecting feedback. They also conduct cold calls to potential customers to generate leads, perform market research, and make sales calls. The salary for this role ranges from $40,200 to $53,600, with a midpoint of $46,200.

3. What are the two types of call centers?

An inbound call center receives incoming calls from customers, often handled by support teams for existing customer inquiries. In contrast, an outbound call center makes outgoing calls to potential customers. Call Center Representatives in outbound roles typically earn between $40,200 and $53,600, with a mid-salary of $46,200.

4. How many calls does a call center agent make in a day?

The number of calls a call center representative makes daily can vary significantly based on the industry and specific duties. Typically, an outbound agent handles between 50 to 100 calls per day. In terms of compensation, salaries for this role range from $40,200 to $53,600, with a midpoint of $46,200.

5. What is the highest paid call center job?

The highest paid call center job is often the Outbound Call Center Representative, with a salary range of $40,200 to $53,600 per year. Other high-paying roles include Call Center Analyst and Call Specialist, but the Outbound Representative offers competitive earnings within this range, making it a lucrative option in the call center industry.

6. What is the highest salary in a call center?

The highest salary for a Call Center Representative - Outbound is ₹53,600 per year. The salary range typically falls between ₹40,200 and ₹46,200, reflecting the varying levels of experience and performance within the role.

7. Which is better inbound or outbound call center?

Inbound calls are often viewed as more beneficial for businesses, fostering customer relationships. In contrast, outbound calls can be perceived as intrusive, potentially harming those relationships. Additionally, the salary for an outbound call center representative ranges from $40,200 to $53,600, reflecting the challenges and skills required in this role.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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