Call Center Traffic and Scheduling Analyst I Salary in Albany, Kentucky
Call Center Traffic and Scheduling Analyst I Salary in Albany, KY
How much does a Call Center Traffic and Scheduling Analyst I make in Albany, KY? The average Call Center Traffic and Scheduling Analyst I salary in Albany, KY is $49,400 as of April 24, 2024, but the range typically falls between $43,500 and $55,600. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Call Center Traffic and Scheduling Analyst I Salary | $38,128 | Albany,KY | April 24, 2024 |
| 25th Percentile Call Center Traffic and Scheduling Analyst I Salary | $43,500 | Albany,KY | April 24, 2024 |
| 50th Percentile Call Center Traffic and Scheduling Analyst I Salary | $49,400 | Albany,KY | April 24, 2024 |
| 75th Percentile Call Center Traffic and Scheduling Analyst I Salary | $55,600 | Albany,KY | April 24, 2024 |
| 90th Percentile Call Center Traffic and Scheduling Analyst I Salary | $61,245 | Albany,KY | April 24, 2024 |
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Job Description
The Call Center Traffic and Scheduling Analyst I utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst I collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Call Center Traffic and Scheduling Analyst I utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst I work is closely managed. Works on projects/matters of limited complexity in a support role. Working as a Call Center Traffic and Scheduling Analyst I typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
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Career Path for this job
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This Job:
Call Center Traffic and Scheduling Analyst I
0 - 2 years experience
Bachelor's Degree -
Up a level:
Call Center Traffic and Scheduling Analyst II
2 - 4 years experience
Bachelor's Degree
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About Albany, Kentucky
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Level of Education
- Call Center Traffic and Scheduling Analyst I Salaries with No Diploma
- Call Center Traffic and Scheduling Analyst I Salaries with a High School Diploma or Technical Certificate
- Call Center Traffic and Scheduling Analyst I Salaries with an Associate's Degree
- Call Center Traffic and Scheduling Analyst I Salaries with a Bachelor's Degree
- Call Center Traffic and Scheduling Analyst I Salaries with a Master's Degree or MBA
- Call Center Traffic and Scheduling Analyst I Salaries with a JD, MD, PhD or Equivalent
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About Albany, Kentucky Albany is a home rule-class city in Clinton County, Kentucky, in the United States. The population was 2,033 at the 2010 census. It is the county seat....More
Albany, Kentucky area prices were up 1.2% from a year ago View the Cost of Living in Albany, Kentucky
Call Center Traffic and Scheduling Analyst I Salary in popular cities: Louisville, Lexington, Bowling Green