Call Center Traffic and Scheduling Analyst I Salary in Fitchburg, Massachusetts
Call Center Traffic and Scheduling Analyst I Salary in Fitchburg, MA
How much does a Call Center Traffic and Scheduling Analyst I make in Fitchburg, MA? The average Call Center Traffic and Scheduling Analyst I salary in Fitchburg, MA is $57,900 as of April 24, 2024, but the range typically falls between $51,000 and $65,100. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Call Center Traffic and Scheduling Analyst I Salary | $44,718 | Fitchburg,MA | April 24, 2024 |
| 25th Percentile Call Center Traffic and Scheduling Analyst I Salary | $51,000 | Fitchburg,MA | April 24, 2024 |
| 50th Percentile Call Center Traffic and Scheduling Analyst I Salary | $57,900 | Fitchburg,MA | April 24, 2024 |
| 75th Percentile Call Center Traffic and Scheduling Analyst I Salary | $65,100 | Fitchburg,MA | April 24, 2024 |
| 90th Percentile Call Center Traffic and Scheduling Analyst I Salary | $71,655 | Fitchburg,MA | April 24, 2024 |
- View Average Salary for United States
-
Select State
-
Select City in MA
-
Choose Similar Job
-
Pick Related Category
- View Cost of Living in Fitchburg, Massachusetts
Job Description
The Call Center Traffic and Scheduling Analyst I utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst I collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Call Center Traffic and Scheduling Analyst I utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst I work is closely managed. Works on projects/matters of limited complexity in a support role. Working as a Call Center Traffic and Scheduling Analyst I typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Search Job Openings
-
Paycom Payroll Llc - Oklahoma City, OKThe Technical Assistance Center Analyst is responsible for being the first point of contact for client-facing and other internal departments seeking techni...- 22 Days Ago
Career Path for this job
-
This Job:
Call Center Traffic and Scheduling Analyst I
0 - 2 years experience
Bachelor's Degree -
Up a level:
Call Center Traffic and Scheduling Analyst II
2 - 4 years experience
Bachelor's Degree
Are you an HR manager or compensation specialist?
Salary.com's CompAnalyst platform offers:
- Detailed skills and competency reports for specific positions
- Job and employee pricing reports
- Compensation data tools, salary structures, surveys and benchmarks.
About Fitchburg, Massachusetts
Similar Jobs
| Job Title | Experience | EDUCATION | Salary Compared to This Job |
|---|---|---|---|
| Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
| Job Title Contact Center Quality Analyst | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
| Job Title Contact Center Scheduler I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
| Job Title Contact Center Traffic and Scheduling Analyst II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
| Job Title Contact Center Traffic and Scheduling Analyst III | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
Level of Education
- Call Center Traffic and Scheduling Analyst I Salaries with No Diploma
- Call Center Traffic and Scheduling Analyst I Salaries with a High School Diploma or Technical Certificate
- Call Center Traffic and Scheduling Analyst I Salaries with an Associate's Degree
- Call Center Traffic and Scheduling Analyst I Salaries with a Bachelor's Degree
- Call Center Traffic and Scheduling Analyst I Salaries with a Master's Degree or MBA
- Call Center Traffic and Scheduling Analyst I Salaries with a JD, MD, PhD or Equivalent
Browse All Logistics Jobs by Salary Level
Browse Related Industries
Browse Related Job Categories With Call Center Traffic and Scheduling Analyst I
Take just three simple steps below to generate your own personalized salary report
Understand the total compensation opportunity for a Call Center Traffic and Scheduling Analyst I, base salary plus other pay elements
Average Base Salary
Core compensation
Average Total Cash Compensation
Includes base and annual incentives
About Fitchburg, Massachusetts Fitchburg is the third largest city in Worcester County, Massachusetts, United States. The population was 40,318 at the 2010 census. Fitchburg is home....More
Fitchburg, Massachusetts area prices were up 1.6% from a year ago View the Cost of Living in Fitchburg, Massachusetts
Call Center Traffic and Scheduling Analyst I Salary in popular cities: Boston, Worcester, Springfield