How much does a Call Center Traffic and Scheduling Analyst I make in South Carolina? The average Call Center Traffic and Scheduling Analyst I salary in South Carolina is $51,400 as of May 28, 2024, but the range typically falls between $45,300 and $57,800. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Call Center Traffic and Scheduling Analyst I Salary | $39,746 | SC | May 28, 2024 |
25th Percentile Call Center Traffic and Scheduling Analyst I Salary | $45,300 | SC | May 28, 2024 |
50th Percentile Call Center Traffic and Scheduling Analyst I Salary | $51,400 | SC | May 28, 2024 |
75th Percentile Call Center Traffic and Scheduling Analyst I Salary | $57,800 | SC | May 28, 2024 |
90th Percentile Call Center Traffic and Scheduling Analyst I Salary | $63,627 | SC | May 28, 2024 |
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The Call Center Traffic and Scheduling Analyst I utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst I collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Call Center Traffic and Scheduling Analyst I utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst I work is closely managed. Works on projects/matters of limited complexity in a support role. Working as a Call Center Traffic and Scheduling Analyst I typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
0 - 2 years experience
Bachelor's Degree
2 - 4 years experience
Bachelor's Degree
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Goose Creek, SC | Avg. Salary $51,596 | Date Updated May 28, 2024 |
Location Abbeville, SC | Avg. Salary $50,181 | Date Updated May 28, 2024 |
Location Adams Run, SC | Avg. Salary $51,378 | Date Updated May 28, 2024 |
Location Aiken, SC | Avg. Salary $50,235 | Date Updated May 28, 2024 |
Location Alcolu, SC | Avg. Salary $48,657 | Date Updated May 28, 2024 |
Location Allendale, SC | Avg. Salary $49,963 | Date Updated May 28, 2024 |
Location Anderson, SC | Avg. Salary $50,235 | Date Updated May 28, 2024 |
Location Andrews, SC | Avg. Salary $49,419 | Date Updated May 28, 2024 |
Location Arcadia, SC | Avg. Salary $51,161 | Date Updated May 28, 2024 |
Location Awendaw, SC | Avg. Salary $51,324 | Date Updated May 28, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
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Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Scheduler I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst III | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
About South Carolina South Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the Southeastern United States and the easternmost of the Deep South. It is bordered to the nort....More