How much does a Call Center Traffic and Scheduling Analyst III make in California? The average Call Center Traffic and Scheduling Analyst III salary in California is $82,500 as of March 26, 2024, but the range typically falls between $72,200 and $95,000. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Call Center Traffic and Scheduling Analyst III Salary | $62,822 | CA | March 26, 2024 |
25th Percentile Call Center Traffic and Scheduling Analyst III Salary | $72,200 | CA | March 26, 2024 |
50th Percentile Call Center Traffic and Scheduling Analyst III Salary | $82,500 | CA | March 26, 2024 |
75th Percentile Call Center Traffic and Scheduling Analyst III Salary | $95,000 | CA | March 26, 2024 |
90th Percentile Call Center Traffic and Scheduling Analyst III Salary | $106,381 | CA | March 26, 2024 |
The Call Center Traffic and Scheduling Analyst III utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst III collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Call Center Traffic and Scheduling Analyst III utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst III work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Working as a Call Center Traffic and Scheduling Analyst III typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
2 - 4 years experience
Bachelor's Degree
4 - 7 years experience
Bachelor's Degree
3 - 5 years experience
Bachelor's Degree
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Coachella, CA | Avg. Salary $78,797 | Date Updated March 26, 2024 |
Location Acampo, CA | Avg. Salary $79,919 | Date Updated March 26, 2024 |
Location Acton, CA | Avg. Salary $82,760 | Date Updated March 26, 2024 |
Location Adelanto, CA | Avg. Salary $78,648 | Date Updated March 26, 2024 |
Location Adin, CA | Avg. Salary $76,629 | Date Updated March 26, 2024 |
Location Agoura Hills, CA | Avg. Salary $81,564 | Date Updated March 26, 2024 |
Location Aguanga, CA | Avg. Salary $79,022 | Date Updated March 26, 2024 |
Location Ahwahnee, CA | Avg. Salary $74,461 | Date Updated March 26, 2024 |
Location Alameda, CA | Avg. Salary $91,208 | Date Updated March 26, 2024 |
Location Alamo, CA | Avg. Salary $90,983 | Date Updated March 26, 2024 |
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About California California is a state in the Pacific Region of the United States. With 39.6 million residents, California is the most populous U.S. state and the thir....More
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