Call Center Traffic and Scheduling Analyst III Salary in Long Valley, New Jersey
Call Center Traffic and Scheduling Analyst III Salary in Long Valley, NJ
How much does a Call Center Traffic and Scheduling Analyst III make in Long Valley, NJ? The average Call Center Traffic and Scheduling Analyst III salary in Long Valley, NJ is $84,400 as of May 28, 2024, but the range typically falls between $73,800 and $97,100. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Call Center Traffic and Scheduling Analyst III Salary | $64,149 | Long Valley,NJ | May 28, 2024 |
| 25th Percentile Call Center Traffic and Scheduling Analyst III Salary | $73,800 | Long Valley,NJ | May 28, 2024 |
| 50th Percentile Call Center Traffic and Scheduling Analyst III Salary | $84,400 | Long Valley,NJ | May 28, 2024 |
| 75th Percentile Call Center Traffic and Scheduling Analyst III Salary | $97,100 | Long Valley,NJ | May 28, 2024 |
| 90th Percentile Call Center Traffic and Scheduling Analyst III Salary | $108,663 | Long Valley,NJ | May 28, 2024 |
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Job Description
The Call Center Traffic and Scheduling Analyst III utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst III collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Call Center Traffic and Scheduling Analyst III utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst III work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Working as a Call Center Traffic and Scheduling Analyst III typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
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Career Path for this job
-
Down a level:
Call Center Traffic and Scheduling Analyst II
2 - 4 years experience
Bachelor's Degree -
This Job:
Call Center Traffic and Scheduling Analyst III
4 - 7 years experience
Bachelor's Degree -
Up a level:
Call Center Traffic and Scheduling Supervisor
3 - 5 years experience
Bachelor's Degree
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About Long Valley, New Jersey
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About Long Valley, New Jersey Long Valley is an unincorporated community and census-designated place (CDP) located within Washington Township, in Morris County, New Jersey, United....More
Long Valley, New Jersey area prices were up 1.5% from a year ago View the Cost of Living in Long Valley, New Jersey
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