Call Center Traffic and Scheduling Analyst III Salary in Spokane, Washington
Call Center Traffic and Scheduling Analyst III Salary in Spokane, WA
How much does a Call Center Traffic and Scheduling Analyst III make in Spokane, WA? The average Call Center Traffic and Scheduling Analyst III salary in Spokane, WA is $76,500 as of April 24, 2024, but the range typically falls between $66,900 and $88,100. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Call Center Traffic and Scheduling Analyst III Salary | $58,160 | Spokane,WA | April 24, 2024 |
| 25th Percentile Call Center Traffic and Scheduling Analyst III Salary | $66,900 | Spokane,WA | April 24, 2024 |
| 50th Percentile Call Center Traffic and Scheduling Analyst III Salary | $76,500 | Spokane,WA | April 24, 2024 |
| 75th Percentile Call Center Traffic and Scheduling Analyst III Salary | $88,100 | Spokane,WA | April 24, 2024 |
| 90th Percentile Call Center Traffic and Scheduling Analyst III Salary | $98,661 | Spokane,WA | April 24, 2024 |
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Job Description
The Call Center Traffic and Scheduling Analyst III utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst III collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Call Center Traffic and Scheduling Analyst III utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst III work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Working as a Call Center Traffic and Scheduling Analyst III typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
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Career Path for this job
-
Down a level:
Call Center Traffic and Scheduling Analyst II
2 - 4 years experience
Bachelor's Degree -
This Job:
Call Center Traffic and Scheduling Analyst III
4 - 7 years experience
Bachelor's Degree -
Up a level:
Call Center Traffic and Scheduling Supervisor
3 - 5 years experience
Bachelor's Degree
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About Spokane, Washington
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About Spokane, Washington Spokane (/ˌspoʊˈkæn/ (listen) spoh-KAN) is a city in Spokane County in the state of Washington in the northwestern United States. It is located on the....More
Spokane, Washington area prices were up 2.9% from a year ago View the Cost of Living in Spokane, Washington
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