Call Center Traffic and Scheduling Analyst III Salary in Windham, Maine
Call Center Traffic and Scheduling Analyst III Salary in Windham, ME
How much does a Call Center Traffic and Scheduling Analyst III make in Windham, ME? The average Call Center Traffic and Scheduling Analyst III salary in Windham, ME is $74,100 as of April 24, 2024, but the range typically falls between $64,800 and $85,300. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Call Center Traffic and Scheduling Analyst III Salary | $56,333 | Windham,ME | April 24, 2024 |
| 25th Percentile Call Center Traffic and Scheduling Analyst III Salary | $64,800 | Windham,ME | April 24, 2024 |
| 50th Percentile Call Center Traffic and Scheduling Analyst III Salary | $74,100 | Windham,ME | April 24, 2024 |
| 75th Percentile Call Center Traffic and Scheduling Analyst III Salary | $85,300 | Windham,ME | April 24, 2024 |
| 90th Percentile Call Center Traffic and Scheduling Analyst III Salary | $95,497 | Windham,ME | April 24, 2024 |
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Job Description
The Call Center Traffic and Scheduling Analyst III utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst III collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Call Center Traffic and Scheduling Analyst III utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst III work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Working as a Call Center Traffic and Scheduling Analyst III typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
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ECU Health Medical Center - Greenville, NCECU Health. About ECU Health Medical Center. ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hos...- 6 Days Ago
Career Path for this job
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Down a level:
Call Center Traffic and Scheduling Analyst II
2 - 4 years experience
Bachelor's Degree -
This Job:
Call Center Traffic and Scheduling Analyst III
4 - 7 years experience
Bachelor's Degree -
Up a level:
Call Center Traffic and Scheduling Supervisor
3 - 5 years experience
Bachelor's Degree
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About Windham, Maine
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About Windham, Maine Windham is a town in Cumberland County, Maine, United States. The population was 17,001 at the 2010 census. It includes the villages of South Windham ....More
Windham, Maine area prices were up 1.6% from a year ago View the Cost of Living in Windham, Maine
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