How much does a Call Center Traffic and Scheduling Supervisor make in Minnesota? The average Call Center Traffic and Scheduling Supervisor salary in Minnesota is $81,900 as of April 24, 2024, but the range typically falls between $72,390 and $97,550. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Call Center Traffic and Scheduling Supervisor Salary | $63,732 | MN | April 24, 2024 |
25th Percentile Call Center Traffic and Scheduling Supervisor Salary | $72,390 | MN | April 24, 2024 |
50th Percentile Call Center Traffic and Scheduling Supervisor Salary | $81,900 | MN | April 24, 2024 |
75th Percentile Call Center Traffic and Scheduling Supervisor Salary | $97,550 | MN | April 24, 2024 |
90th Percentile Call Center Traffic and Scheduling Supervisor Salary | $111,799 | MN | April 24, 2024 |
The Call Center Traffic and Scheduling Supervisor configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Supervisor ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Monitors the productivity of customer service representatives. In addition, Call Center Traffic and Scheduling Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Call Center Traffic and Scheduling Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Call Center Traffic and Scheduling Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
4 - 7 years experience
Bachelor's Degree
3 - 5 years experience
Bachelor's Degree
5 + years experience
Bachelor's Degree
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Lakeville, MN | Avg. Salary $84,379 | Date Updated April 24, 2024 |
Location Minnetonka, MN | Avg. Salary $84,940 | Date Updated April 24, 2024 |
Location Ada, MN | Avg. Salary $75,653 | Date Updated April 24, 2024 |
Location Adams, MN | Avg. Salary $79,496 | Date Updated April 24, 2024 |
Location Adolph, MN | Avg. Salary $77,334 | Date Updated April 24, 2024 |
Location Adrian, MN | Avg. Salary $71,490 | Date Updated April 24, 2024 |
Location Afton, MN | Avg. Salary $84,299 | Date Updated April 24, 2024 |
Location Ah Gwah Ching, MN | Avg. Salary $76,854 | Date Updated April 24, 2024 |
Location Aitkin, MN | Avg. Salary $77,414 | Date Updated April 24, 2024 |
Location Akeley, MN | Avg. Salary $76,934 | Date Updated April 24, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst III | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Assistant | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
About Minnesota Minnesota (/ˌmɪnɪˈsoʊtə/ (listen)) is a state in the Upper Midwest and northern regions of the United States. Minnesota was admitted as the 32nd U.S. ....More
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