Contact Center Forecasting and Resourcing Analyst I Salary in New York, New York
Contact Center Forecasting and Resourcing Analyst I Salary in New York, NY
How much does a Contact Center Forecasting and Resourcing Analyst I make in New York, NY? The average Contact Center Forecasting and Resourcing Analyst I salary in New York, NY is $61,360 as of March 26, 2024, but the range typically falls between $53,610 and $72,050. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Contact Center Forecasting and Resourcing Analyst I Salary | $46,554 | New York,NY | March 26, 2024 |
| 25th Percentile Contact Center Forecasting and Resourcing Analyst I Salary | $53,610 | New York,NY | March 26, 2024 |
| 50th Percentile Contact Center Forecasting and Resourcing Analyst I Salary | $61,360 | New York,NY | March 26, 2024 |
| 75th Percentile Contact Center Forecasting and Resourcing Analyst I Salary | $72,050 | New York,NY | March 26, 2024 |
| 90th Percentile Contact Center Forecasting and Resourcing Analyst I Salary | $81,783 | New York,NY | March 26, 2024 |
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Job Description
The Contact Center Forecasting and Resourcing Analyst I assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Responsible for monitoring the contact center workload and scheduling function. Being a Contact Center Forecasting and Resourcing Analyst I assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. In addition, Contact Center Forecasting and Resourcing Analyst I may require a bachelor's degree. Typically reports to a manager. Being a Contact Center Forecasting and Resourcing Analyst I work is closely managed. Works on projects/matters of limited complexity in a support role. Working as a Contact Center Forecasting and Resourcing Analyst I typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
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Career Path for this job
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This Job:
Contact Center Forecasting and Resourcing Analyst I
0 - 2 years experience
Bachelor's Degree -
Up a level:
Call Center Scheduler II
2 - 4 years experience
Bachelor's Degree
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Level of Education
- Contact Center Forecasting and Resourcing Analyst I Salaries with a High School Diploma or Technical Certificate
- Contact Center Forecasting and Resourcing Analyst I Salaries with an Associate's Degree
- Contact Center Forecasting and Resourcing Analyst I Salaries with a Bachelor's Degree
- Contact Center Forecasting and Resourcing Analyst I Salaries with a Master's Degree or MBA
- Contact Center Forecasting and Resourcing Analyst I Salaries with a JD, MD, PhD or Equivalent
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