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Contact Center Forecasting and Resourcing Analyst II Salary in Birch River, West Virginia

Contact Center Forecasting and Resourcing Analyst II Salary in Birch River, WV

How much does a Contact Center Forecasting and Resourcing Analyst II make in Birch River, WV? The average Contact Center Forecasting and Resourcing Analyst II salary in Birch River, WV is $57,080 as of May 28, 2024, but the range typically falls between $48,980 and $65,980. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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Contact Center Forecasting and Resourcing Analyst II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Forecasting and Resourcing Analyst II Salary $41,605 Birch River,WV May 28, 2024
25th Percentile Contact Center Forecasting and Resourcing Analyst II Salary $48,980 Birch River,WV May 28, 2024
50th Percentile Contact Center Forecasting and Resourcing Analyst II Salary $57,080 Birch River,WV May 28, 2024
75th Percentile Contact Center Forecasting and Resourcing Analyst II Salary $65,980 Birch River,WV May 28, 2024
90th Percentile Contact Center Forecasting and Resourcing Analyst II Salary $74,083 Birch River,WV May 28, 2024
25% $48,980 10% $41,605 90% $74,083 75% $65,980 $57,080 50%(Median) Didn’t find job title? Click
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Contact Center Representative/Scheduler

Seton Medical Center Harker Heights - Harker Heights, TX

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SENIOR MANAGER CONTACT CENTER

Wintrust Financial - , IL

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Job Description

The Contact Center Forecasting and Resourcing Analyst II analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Responsible for monitoring the contact center workload and scheduling function. Being a Contact Center Forecasting and Resourcing Analyst II maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. In addition, Contact Center Forecasting and Resourcing Analyst II may require a bachelor's degree. Typically reports to a manager. Being a Contact Center Forecasting and Resourcing Analyst II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as a Contact Center Forecasting and Resourcing Analyst II typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Job Openings for Contact Center Forecasting and Resourcing Analyst II in Birch River, WV

Career Path for this job

  1. Down a level:

    Call Center Scheduler I

    0 - 2 years experience
    Bachelor's Degree

  2. This Job:

    Contact Center Forecasting and Resourcing Analyst II

    2 - 4 years experience
    Bachelor's Degree

  3. Up a level:

    Call Center Scheduler III

    4 - 7 years experience
    Bachelor's Degree

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Understand the total compensation opportunity for a Contact Center Forecasting and Resourcing Analyst II, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
48980
65980
57080

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
50180
68880
59380
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Forecasting and Resourcing Analyst II in Birch River, WV. The base salary for Contact Center Forecasting and Resourcing Analyst II ranges from $48,980 to $65,980 with the average base salary of $57,080. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $50,180 to $68,880 with the average total cash compensation of $59,380.
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48980
65980

 

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About Birch River, West Virginia    Birch River is a census-designated place (CDP) in northern Nicholas County, West Virginia, United States. The community is situated in the valley of t....More

Birch River, West Virginia  area prices were up 1.2% from a year ago    View the Cost of Living in Birch River, West Virginia

Contact Center Forecasting and Resourcing Analyst II Salary in popular cities: Charleston, Huntington, Parkersburg

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