Contact Center Planning and Monitoring Senior Analyst Salary in Ivy, Virginia
Contact Center Planning and Monitoring Senior Analyst Salary in Ivy, VA
How much does a Contact Center Planning and Monitoring Senior Analyst make in Ivy, VA? The average Contact Center Planning and Monitoring Senior Analyst salary in Ivy, VA is $55,010 as of May 28, 2024, but the range typically falls between $47,360 and $62,930. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Contact Center Planning and Monitoring Senior Analyst Salary | $40,395 | Ivy,VA | May 28, 2024 |
| 25th Percentile Contact Center Planning and Monitoring Senior Analyst Salary | $47,360 | Ivy,VA | May 28, 2024 |
| 50th Percentile Contact Center Planning and Monitoring Senior Analyst Salary | $55,010 | Ivy,VA | May 28, 2024 |
| 75th Percentile Contact Center Planning and Monitoring Senior Analyst Salary | $62,930 | Ivy,VA | May 28, 2024 |
| 90th Percentile Contact Center Planning and Monitoring Senior Analyst Salary | $70,141 | Ivy,VA | May 28, 2024 |
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Job Description
The Contact Center Planning and Monitoring Senior Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Contact Center Planning and Monitoring Senior Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Contact Center Planning and Monitoring Senior Analyst may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Being a Contact Center Planning and Monitoring Senior Analyst contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a Contact Center Planning and Monitoring Senior Analyst typically requires 2 or more years of related experience. (Copyright 2024 Salary.com)
Search Job Openings
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Gartner - Arlington, VASenior Director Analyst, Contact Center as a Service TechnologyAbout the Role:We're looking for a SeniorResearch Director with expertise in Customer Contac...- 2 Days Ago
Career Path for this job
-
Down a level:
Call Center Agent Quality Monitoring Analyst
2 - 4 years experience
Bachelor's Degree -
This Job:
Contact Center Planning and Monitoring Senior Analyst
4 - 7 years experience
Bachelor's Degree -
Up a level:
Call Center Quality Manager
3 - 5 years experience
Bachelor's Degree
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About Ivy, Virginia
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Level of Education
- Contact Center Planning and Monitoring Senior Analyst Salaries with a High School Diploma or Technical Certificate
- Contact Center Planning and Monitoring Senior Analyst Salaries with an Associate's Degree
- Contact Center Planning and Monitoring Senior Analyst Salaries with a Bachelor's Degree
- Contact Center Planning and Monitoring Senior Analyst Salaries with a Master's Degree or MBA
- Contact Center Planning and Monitoring Senior Analyst Salaries with a JD, MD, PhD or Equivalent
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About Ivy, Virginia Ivy is a census-designated place (CDP) in Albemarle County, Virginia, United States. The population as of the 2010 Census was 905. It is a small uninc....More
Ivy, Virginia area prices were up 1.2% from a year ago View the Cost of Living in Ivy, Virginia
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