Guest Reception Senior Associate Salary in Maryland

The Guest Reception Senior Associate answers questions about the facility's policies and services. Interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Being a Guest Reception Senior Associate issues invoices and collects room fees. Makes advance reservations and handles special requests. In addition, Guest Reception Senior Associate handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor. Being a Guest Reception Senior Associate works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Working as a Guest Reception Senior Associate typically requires 3-5 years of related experience, or may need 2 years experience with additional specialized training and/or certification. (Copyright 2024 Salary.com)

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