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As of August 01, 2026, the average salary for a Help Desk User Support II in Pennsylvania is $58,693 per year, which breaks down to an hourly rate of $28.
However, a Help Desk User Support II's salary can vary significantly. Here’s a look at the typical salary range:
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Help Desk User Support II Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $65,923 | $5,494 | $1,268 | $32 |
| Average | $58,693 | $4,891 | $1,129 | $28 |
| 25th Percentile | $53,273 | $4,439 | $1,024 | $26 |
Contour Data Solutions - Philadelphia, PA
Colonial Electric Supply - King of Prussia, PA
OmniComp - Willow Grove, PA
Milton Hershey School - HARRISBURG, PA
A Help Desk User Support II's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, and company size can directly affect your earning potential.
Experience is a primary driver of a Help Desk User Support II's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
| Job Role | Years of Experience | Average Salary |
|---|---|---|
| Help Desk Technician I | 0-1 years | $50,539 |
| Help Desk User Support II | 1-3 years | $58,671 |
| Help Desk Technician III | 3-5 years | $66,407 |
| Help Desk Technician IV | 5-7 years | $73,209 |
| IT Help Desk Supervisor | 7+ years | $82,248 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Help Desk User Support IIs. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
Help Desk User Support II salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $65,703. While startup companies pay approximate $55,584.
| Company Size | Employees | Average Salary |
|---|---|---|
| Startup | 1~50 | $55,584 |
| Growth Stage | 51~500 | $58,786 |
| Established | 501~5000 | $63,448 |
| Enterprise | 5000+ | $65,703 |
For Help Desk User Support II roles, the industry you choose can affect earning potential by as much as 20% (the gap between the highest and lowest paying industries). Data shows that the Aerospace & Defense and Biotechnology sectors offer the strongest compensation, at 10% above the average. In contrast, Help Desk User Support positions in Transportation or Telecom typically offer lower base pay, as these industries often view Help Desk User Support II as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Aerospace & Defense | $64,562 | $31.0 | 10% |
| Biotechnology | $64,562 | $31.0 | 10% |
| Business Services | $64,562 | $31.0 | 10% |
| Chemicals | $64,562 | $31.0 | 10% |
| Construction | $64,562 | $31.0 | 10% |
Understanding how a Help Desk User Support II's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $65,923 | $5,494 | $1,268 | $32 |
| Average | $58,693 | $4,891 | $1,129 | $28 |
| 25th Percentile | $53,273 | $4,439 | $1,024 | $26 |
For a Help Desk User Support II, the most direct path to higher earnings is advancing to the Help Desk Technician III role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $66,500 - a projected growth of 13% over your current level.
Ready to take the next step in your career? Browse thousands of current Help Desk User Support II job openings on our job board. Use the search bar below to find your perfect match.
Milton Hershey School
YORK, PA
Milton Hershey School | YORK, PA
Job Description. \n Back to all Careers\n. JOB ID: 26000031. \n. \n. \n Hershey, PA\n. \n. \n Part-time\n. \n. \n Job Category: Health Services (Medical, D... more
4 Days Ago
Milton Hershey School
HERSHEY, PA
Milton Hershey School | HERSHEY, PA
Job Description. \n Back to all Careers\n. JOB ID: 26000031. \n. \n. \n Hershey, PA\n. \n. \n Part-time\n. \n. \n Job Category: Health Services (Medical, D... more
30 Days Ago
jub.com
DALTON GARDENS, ID
jub.com | DALTON GARDENS, ID
Description: IT Frontline Support Technician II Location: Coeur d’Alene, Idaho At J-U-B ENGINEERS, Inc., our purpose is simple but powerful: Helping Each O... more
1 Day Ago
General Hotels Corporation
TERRE HAUTE, IN
General Hotels Corporation | TERRE HAUTE, IN
Front Desk Agent (Part Time) About the Role General Hotels Corporation is seeking a friendly, professional, and hospitality-driven part time Front Desk Age... more
1 Day Ago
Assa Abloy
CHARLOTTE, NC
Assa Abloy | CHARLOTTE, NC
Sales Representative, End User Location: Charlotte, NC or the surrounding area ASSA ABLOY is a global leader in door opening solutions dedicated to providi... more
2 Days Ago
Assa Abloy
LONG BEACH, CA
Assa Abloy | LONG BEACH, CA
Sales Representative, End User Location: Applicants must live in Los Angeles County, CA ASSA ABLOY is a global leader in door opening solutions dedicated t... more
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