Inbound Call Center Supervisor Salary in Gastonia, North Carolina
Inbound Call Center Supervisor Salary in Gastonia, NC
How much does an Inbound Call Center Supervisor make in Gastonia, NC? The average Inbound Call Center Supervisor salary in Gastonia, NC is $57,900 as of April 24, 2024, but the range typically falls between $50,700 and $67,200. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Inbound Call Center Supervisor Salary | $44,145 | Gastonia,NC | April 24, 2024 |
| 25th Percentile Inbound Call Center Supervisor Salary | $50,700 | Gastonia,NC | April 24, 2024 |
| 50th Percentile Inbound Call Center Supervisor Salary | $57,900 | Gastonia,NC | April 24, 2024 |
| 75th Percentile Inbound Call Center Supervisor Salary | $67,200 | Gastonia,NC | April 24, 2024 |
| 90th Percentile Inbound Call Center Supervisor Salary | $75,667 | Gastonia,NC | April 24, 2024 |
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Job Description
The Inbound Call Center Supervisor monitors metrics and targets for service volume, sales, and timeliness. Supervises inbound contact center agents and operations focusing on selling products or services. Being an Inbound Call Center Supervisor implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Responds to escalated calls with remedies or solutions. In addition, Inbound Call Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Call Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as an Inbound Call Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
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Excel Fitness - Durham, NCPosition. Call Center Supervisor. Reports to. Call Center Manager. Department. Call Center Operations. Compensation. $16.00 - $19.00 DOE. Purpose. Supervis...- 1 Day Ago
Career Path for this job
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This Job:
Inbound Call Center Supervisor
3 + years experience
Bachelor's Degree -
Up a level:
Inbound Call Center Supervisor, Sr.
3 - 5 years experience
Bachelor's Degree
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About Gastonia, North Carolina
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| Job Title | Experience | EDUCATION | Salary Compared to This Job |
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| Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
| Job Title Contact Center Representative I - Inbound | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Representative II - Inbound | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Representative III - Inbound | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
Level of Education
- Inbound Call Center Supervisor Salaries with a High School Diploma or Technical Certificate
- Inbound Call Center Supervisor Salaries with an Associate's Degree
- Inbound Call Center Supervisor Salaries with a Bachelor's Degree
- Inbound Call Center Supervisor Salaries with a Master's Degree or MBA
- Inbound Call Center Supervisor Salaries with a JD, MD, PhD or Equivalent
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About Gastonia, North Carolina Gastonia is the largest city in and county seat of Gaston County, North Carolina, United States. It is also the second largest satellite city of the C....More
Gastonia, North Carolina area prices were up 1.5% from a year ago View the Cost of Living in Gastonia, North Carolina
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