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IT-Customer Project/Program Management, Director Salary in the United States

How much does an IT-Customer Project/Program Management, Director make in the United States?

As of April 01, 2026, the average salary for an IT-Customer Project/Program Management, Director in the United States is $202,653 per year, which breaks down to an hourly rate of $97.

However, an IT-Customer Project/Program Management, Director's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $226,362
  • Majority Range (25th-75th percentile): $189,723 to $215,063
  • Entry-Level (10th percentile): $177,951
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View as table View as graph 25% $189,723 10% $177,951 90% $226,362 75% $215,063 $202,653 50%(Median) Didn’t find job title? Click

IT-Customer Project/Program Management, Director Salaries by Percentile

Annual
Salary
Monthly
Pay
Weekly
Pay
Hourly
Wage
75th Percentile $215,063 $17,922 $4,136 $103
Average $202,653 $16,888 $3,897 $97
25th Percentile $189,723 $15,810 $3,649 $91
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Key Factors That Influence IT-Customer Project/Program Management, Director Salaries

An IT-Customer Project/Program Management, Director's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects IT-Customer Project/Program Management, Director Salaries?

Experience is a primary driver of an IT-Customer Project/Program Management, Director's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Client Project Implementation Supervisor (10+ years): $118,970
  • Client Project Implementation Manager (10+ years): $140,677
  • Client Project Implementation Senior Manager (10+ years): $180,400
  • IT-Customer Project/Program Management, Director (10+ years): $202,640
  • VP of Client Project Implementation (10+ years): $237,494
Job Role Years of Experience Average Salary
Client Project Implementation Supervisor10+ years$118,970
Client Project Implementation Manager10+ years$140,677
Client Project Implementation Senior Manager10+ years$180,400
IT-Customer Project/Program Management, Director10+ years$202,640
VP of Client Project Implementation10+ years$237,494
$118,970 Client Pr...
$140,677 Client Pr...
$180,400 Client Pr...
$202,640 IT-Custom...
$237,494 VP of Cli...
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What Am I Worth?

Top Paying Cities for IT-Customer Project/Program Management, Directors

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $255,603
  • San Francisco: $253,093
  • Oakland: $247,483

What Skills Can Increase an IT-Customer Project/Program Management, Director's Salary?

Demanded Skills for the Role:

  • Leadership (Mentioned in 6.48% Job Postings): Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
  • Billing (Mentioned in 1.44% Job Postings): Billing refers to the aspect of banking, whereby someone is charged accurately for what item they purchased.
  • Sales Presentation (Mentioned in 1.13% Job Postings): Delivery of a focused talk highlighting the advantages of a product or service intended to interest and persuade someone to purchase that product.
See More Skills
Skills Demand Percentage
Leadership 6.48%
Billing 1.44%
Sales Presentation 1.13%
What skills can make your compensation higher?
Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on an IT-Customer Project/Program Management, Director's salary.
  • Commitment: Can increase your salary by up to 8%.
  • Accountability: Can increase your salary by up to 8%.
  • Sales Presentation: Can increase your salary by up to 7%.
Skill Salary Salary % Increase
Commitment
$218,865
8%
Accountability
$218,865
8%
Sales Presentation
$216,839
7%
Collaboration
$216,839
7%
Insight
$212,786
5%
Problem Solving
$212,786
5%
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How Education impacts an IT-Customer Project/Program Management, Director's Salary?

Your level of education can impact your salary potential. While many IT-Customer Project/Program Management, Directors enter the field with a Bachelor's Degree degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for an IT-Customer Project/Program Management, Director with a Bachelor's Degree is between $192,749 and $211,166).

IT-Customer Project/Program Management, Director Salaries by Degree Level

Typical Education for IT-Customer Project/Program Management, Director
Degree Level % of user with this level of education
No Diploma 0.5%
High School 8.5%
Associates 5.1%
Bachelors 51.3%
Masters 31.9%
Doctorate 2.8%
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IT-Customer Project/Program Management, Director Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how an IT-Customer Project/Program Management, Director's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on April 01, 2026

IT-Customer Project/Program Management, Director Salary Growth & Career Path

For an IT-Customer Project/Program Management, Director, the most direct path to higher earnings is advancing to the VP of Client Project Implementation role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $237,500 - a projected growth of 17% over your current level.

Salary Trends for IT-Customer Project/Program Management, Director

Salaries for an IT-Customer Project/Program Management, Director can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $174,225 in 2023 to around $167,696 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of IT-Customer Project/Program Management, Director salary trends, .

Average Annual Salary of IT-Customer Project/Program Management, Director Over Time

2022
$???
2023
$174,225
2024
$170,251
2025
$167,696
2026
$???
2027
$???
Year Average Annual Salary
2022
View More
2023 $174,225
2024 $170,251
2025 $167,696
2026
View More
2027
View More

Most common benefits for IT-Customer Project/Program Management, Director

Social Security
401(k)
Disability
Healthcare
Pension
Time Off (days)
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Common company salaries for IT-Customer Project/Program Management, Director

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FAQ about IT-Customer Project/Program Management, Director

1. Do you need a degree to be a PMO?

To work in a PMO, a bachelor's degree, project experience, and skills like communication and problem-solving are common requirements. Certifications can enhance your resume. A career move into a PMO can be a good choice for building project skills and experience. Salaries for IT-Customer Project/Program Management Directors range from $177,913 to $244,203, with a midpoint of $212,033.

2. How much does a director of customer experience make in the US?

As of October 2023, the salary for a Director of IT-Customer Project/Program Management in the United States ranges from $177,913 to $244,203 annually, with a midpoint of $212,033. This reflects the competitive compensation for leadership roles in customer experience within the IT sector.

3. What field of project management makes the most money?

In IT-Customer Project/Program Management, Director roles offer some of the highest salaries. The salary range for this position is between $177,913 and $244,203, with a mid-salary of $212,033. This makes it one of the most lucrative fields in project management, surpassing many other roles in the industry.

4. What does a PMO director do?

The PMO Director is a senior-level executive responsible for overseeing the Project Management Office (PMO) within an organization. They ensure that project objectives align with strategic goals and that projects are executed effectively. The salary for this role typically ranges from $177,913 to $244,203, with a midpoint of $212,033.

5. What is the difference between PM and PGM?

Product Managers (PMs) concentrate on the WHAT and WHY of a product, emphasizing its features and market fit. In contrast, Program Managers (PgMs) focus on the HOW and WHEN, overseeing the coordination of multiple projects to ensure timely delivery. In the IT-Customer Project/Program Management field, Directors typically earn between $177,913 and $244,203, with a median salary of $212,033.

6. Who gets paid more, a project manager or a program manager?

In the IT sector, the salary for a Director of Customer Project/Program Management ranges from $177,913 to $244,203, with a midpoint of $212,033. Generally, program managers, due to their higher level of responsibility and experience, tend to earn more than project managers, reflecting their advanced role in managing complex projects and programs.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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