Salary AI Book a Demo
upper level job

IT-Customer Project/Program Management, Director Salary in the United States

How much does an IT-Customer Project/Program Management, Director make in the United States?

As of September 01, 2026, the average salary for an IT-Customer Project/Program Management, Director in the United States is $202,633 per year, which breaks down to an hourly rate of $97.

However, an IT-Customer Project/Program Management, Director's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $226,399
  • Majority Range (25th-75th percentile): $189,723 to $215,073
  • Entry-Level (10th percentile): $177,969
Salary Factors Salary-Boosting Skills Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

Key Factors That Influence IT-Customer Project/Program Management, Director Salaries

An IT-Customer Project/Program Management, Director's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects IT-Customer Project/Program Management, Director Salaries?

Experience is a primary driver of an IT-Customer Project/Program Management, Director's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Client Project Implementation Supervisor (10+ years): $119,016
  • Client Project Implementation Manager (10+ years): $140,680
  • Client Project Implementation Senior Manager (10+ years): $180,443
  • IT-Customer Project/Program Management, Director (10+ years): $202,620
  • VP of Client Project Implementation (10+ years): $237,593
Job Role Years of Experience Average Salary
Client Project Implementation Supervisor10+ years$119,016
Client Project Implementation Manager10+ years$140,680
Client Project Implementation Senior Manager10+ years$180,443
IT-Customer Project/Program Management, Director10+ years$202,620
VP of Client Project Implementation10+ years$237,593
View as Graph

How Do IT-Customer Project/Program Management, Director Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract IT-Customer Project/Program Management, Directors. For example, consider the average annual salaries in these key locations:
  • District of Columbia: $224,363.
  • California: $223,503.
  • Massachusetts: $220,533.

Top Paying Cities for IT-Customer Project/Program Management, Directors

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $255,583
  • San Francisco: $252,783
  • Oakland: $247,453

What Skills Can Increase an IT-Customer Project/Program Management, Director's Salary?

Demanded Skills for the Role:

  • Leadership (Mentioned in 6.48% Job Postings): Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
  • Billing (Mentioned in 1.44% Job Postings): Billing refers to the aspect of banking, whereby someone is charged accurately for what item they purchased.
  • Sales Presentation (Mentioned in 1.13% Job Postings): Delivery of a focused talk highlighting the advantages of a product or service intended to interest and persuade someone to purchase that product.
Skills Demand Percentage
Leadership 6.48%
Billing 1.44%
Sales Presentation 1.13%
See More Skills

What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on an IT-Customer Project/Program Management, Director's salary.

  • Commitment: Can increase your salary by up to 8%.
  • Accountability: Can increase your salary by up to 8%.
  • Sales Presentation: Can increase your salary by up to 7%.
Skill Salary Salary % Increase
Commitment $218,844
8%
Accountability $218,844
8%
Sales Presentation $216,817
7%
Get Latest Data

IT-Customer Project/Program Management, Director Salary by Company Size: Startups vs. Enterprise

IT-Customer Project/Program Management, Director salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $226,451. While startup companies pay approximate $191,554.

IT-Customer Project/Program Management, Director Salary by Company Size

Company Size Employees Average Salary
Startup 1~50 $191,554
Growth Stage 51~500 $202,588
Established 501~5000 $218,667
Enterprise 5000+ $226,451

IT-Customer Project/Program Management, Director Salary by Industry: Top Paying Sectors

For IT-Customer Project/Program Management, Director roles, the industry you choose can affect earning potential by as much as 45% (the gap between the highest and lowest paying industries). Data shows that the Internet and Financial Services sectors offer the strongest compensation, at 25% above the average. In contrast, IT-Customer Project/Program Management, Director positions in Telecom or Hospitality & Leisure typically offer lower base pay, as these industries often view IT-Customer Project/Program Management, Director as a support function rather than a direct revenue driver.

The top paying industries for an IT-Customer Project/Program Management, Director

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Internet$253,291$122.025%
Financial Services$243,160$117.020%
Biotechnology$233,028$112.015%
Energy & Utilities$222,896$107.010%
Pharmaceuticals$222,896$107.010%

How Education impacts an IT-Customer Project/Program Management, Director's Salary?

Your level of education can impact your salary potential. While many IT-Customer Project/Program Management, Directors enter the field with a Bachelor's Degree degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for an IT-Customer Project/Program Management, Director with a Bachelor's Degree is between $192,749 and $211,166).

IT-Customer Project/Program Management, Director Salaries by Degree Level

Typical Education for IT-Customer Project/Program Management, Director
Degree Level % of user with this level of education
No Diploma 0.5%
High School 8.5%
Associates 5.1%
Bachelors 51.3%
Masters 31.9%
Doctorate 2.8%
View as Graph

IT-Customer Project/Program Management, Director Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how an IT-Customer Project/Program Management, Director's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on September 01, 2026
$189,723
Average $202,633/year
$215,073
$15,810
Average $16,886/month
$17,923
$3,649
Average $3,897/week
$4,136
$91
Average $97/hour
$103
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $215,073 $17,923 $4,136 $103
Average $202,633 $16,886 $3,897 $97
25th Percentile $189,723 $15,810 $3,649 $91

IT-Customer Project/Program Management, Director Salary Growth & Career Path

IT-Customer Project/Program Management, Director

Next Role

For an IT-Customer Project/Program Management, Director, the most direct path to higher earnings is advancing to the VP of Client Project Implementation role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $237,600 - a projected growth of 17% over your current level.

Most common benefits for IT-Customer Project/Program Management, Director

  • Social Security
  • 401 (k)
  • Disability
  • Healthcare
  • Pension
  • Time Off (days)

Common company salaries for IT-Customer Project/Program Management, Director

Here are companies hiring for IT-Customer Project/Program Management, Director and their salaries, click below for more details.

Find Your Next IT-Customer Project/Program Management, Director Job

Ready to take the next step in your career? Browse thousands of current IT-Customer Project/Program Management, Director job openings on our job board. Use the search bar below to find your perfect match.

For Employees

Analyze the market and your qualifications to negotiate your salary with confidence.

Get a Salary Increase

Search thousands of open positions to find your next opportunity.

Search Job Openings

For Employers

Individualize employee pay based on unique job requirements and personal qualifications.

Adjust Employee Salary

Get the latest market price for benchmark jobs and jobs in your industry.

Price My Industry Jobs

FAQ about IT-Customer Project/Program Management, Director

1. What industry pays the highest salary for IT-Customer Project/Program Management, Director?

The Internet industry offers the highest average compensation for IT-Customer Project/Program Management, Director roles, with salaries approximately 25% above the market median.

2. Do you need a degree to be a PMO?

To work in a PMO, a bachelor's degree, project experience, and skills like communication and problem-solving are common requirements. Certifications can enhance your resume. A career move into a PMO can be a good choice for building project skills and experience. Salaries for IT-Customer Project/Program Management Directors range from $177,913 to $244,203, with a midpoint of $212,033.

3. How much does a director of customer experience make in the US?

As of October 2023, the salary for a Director of IT-Customer Project/Program Management in the United States ranges from $177,913 to $244,203 annually, with a midpoint of $212,033. This reflects the competitive compensation for leadership roles in customer experience within the IT sector.

4. What field of project management makes the most money?

In IT-Customer Project/Program Management, Director roles offer some of the highest salaries. The salary range for this position is between $177,913 and $244,203, with a mid-salary of $212,033. This makes it one of the most lucrative fields in project management, surpassing many other roles in the industry.

5. What does a PMO director do?

The PMO Director is a senior-level executive responsible for overseeing the Project Management Office (PMO) within an organization. They ensure that project objectives align with strategic goals and that projects are executed effectively. The salary for this role typically ranges from $177,913 to $244,203, with a midpoint of $212,033.

6. What is the difference between PM and PGM?

Product Managers (PMs) concentrate on the WHAT and WHY of a product, emphasizing its features and market fit. In contrast, Program Managers (PgMs) focus on the HOW and WHEN, overseeing the coordination of multiple projects to ensure timely delivery. In the IT-Customer Project/Program Management field, Directors typically earn between $177,913 and $244,203, with a median salary of $212,033.

7. Who gets paid more, a project manager or a program manager?

In the IT sector, the salary for a Director of Customer Project/Program Management ranges from $177,913 to $244,203, with a midpoint of $212,033. Generally, program managers, due to their higher level of responsibility and experience, tend to earn more than project managers, reflecting their advanced role in managing complex projects and programs.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst
lower level job