IT Help Desk Director Salary in Prospect Park, Pennsylvania

The IT Help Desk Director provides mentoring and leadership to the team. Directs and oversees all aspects of an organization's technical help desk. Being an IT Help Desk Director establishes policies and procedures that produce high-quality service to internal customers. Develops and optimizes processes to achieve service level requirements and performance goals. In addition, IT Help Desk Director identifies and implements help desk systems and tools to identify, document, track, and resolve reported problems. Reviews key metrics to analyze the help desk performance and identify problem areas. Manages resource planning and decision-making. Aligns help desk activities and initiatives to support and enhance the objectives of the organization. May require a bachelor's degree. Typically reports to senior/top management. The IT Help Desk Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Working as an IT Help Desk Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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