Outbound Call Center Supervisor Salary in Wilmington, North Carolina
Outbound Call Center Supervisor Salary in Wilmington, NC
How much does an Outbound Call Center Supervisor make in Wilmington, NC? The average Outbound Call Center Supervisor salary in Wilmington, NC is $58,800 as of April 24, 2024, but the range typically falls between $50,200 and $72,200. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Outbound Call Center Supervisor Salary | $42,370 | Wilmington,NC | April 24, 2024 |
| 25th Percentile Outbound Call Center Supervisor Salary | $50,200 | Wilmington,NC | April 24, 2024 |
| 50th Percentile Outbound Call Center Supervisor Salary | $58,800 | Wilmington,NC | April 24, 2024 |
| 75th Percentile Outbound Call Center Supervisor Salary | $72,200 | Wilmington,NC | April 24, 2024 |
| 90th Percentile Outbound Call Center Supervisor Salary | $84,400 | Wilmington,NC | April 24, 2024 |
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Job Description
The Outbound Call Center Supervisor monitors metrics and targets for call volume, sales, and timeliness. Supervises outbound call center operations and agents that sell products or services to new and existing customers. Being an Outbound Call Center Supervisor implements sales and product training to update staff on product and service offerings, upsell techniques, scripts, operational policies, and procedures. Responds to escalated calls with remedies or solutions. In addition, Outbound Call Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Outbound Call Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as an Outbound Call Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
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Buildingstars - Raleigh, NCDoes this describe you: 1) You have a cheerful disposition and you love to talk. 2) you've been told "you oughta be in sales". 3) you like a challenge. 4) ...- 3 Days Ago
Career Path for this job
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This Job:
Outbound Call Center Supervisor
3 + years experience
Bachelor's Degree -
Up a level:
Outbound Call Center Supervisor, Sr.
3 - 5 years experience
Bachelor's Degree
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About Wilmington, North Carolina
Similar Jobs
| Job Title | Experience | EDUCATION | Salary Compared to This Job |
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| Job Title Contact Center Representative I - Outbound | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Representative II - Outbound | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Representative III - Outbound | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
| Job Title Contact Center Traffic and Scheduling Supervisor | Experience 3 - 5 | EducationBachelors | Salary Compared to This Job |
Level of Education
- Outbound Call Center Supervisor Salaries with a High School Diploma or Technical Certificate
- Outbound Call Center Supervisor Salaries with an Associate's Degree
- Outbound Call Center Supervisor Salaries with a Bachelor's Degree
- Outbound Call Center Supervisor Salaries with a Master's Degree or MBA
- Outbound Call Center Supervisor Salaries with a JD, MD, PhD or Equivalent
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About Wilmington, North Carolina Wilmington is a port city and the county seat of New Hanover County in coastal southeastern North Carolina, United States. With a population of 119,04....More
Wilmington, North Carolina area prices were up 1.5% from a year ago View the Cost of Living in Wilmington, North Carolina
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