How much does an Outbound Call Center Supervisor, Sr. make in Ohio? The average Outbound Call Center Supervisor, Sr. salary in Ohio is $77,000 as of April 24, 2024, but the range typically falls between $65,900 and $89,500. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Outbound Call Center Supervisor, Sr. Salary | $55,794 | OH | April 24, 2024 |
25th Percentile Outbound Call Center Supervisor, Sr. Salary | $65,900 | OH | April 24, 2024 |
50th Percentile Outbound Call Center Supervisor, Sr. Salary | $77,000 | OH | April 24, 2024 |
75th Percentile Outbound Call Center Supervisor, Sr. Salary | $89,500 | OH | April 24, 2024 |
90th Percentile Outbound Call Center Supervisor, Sr. Salary | $100,881 | OH | April 24, 2024 |
The Outbound Call Center Supervisor, Sr. monitors metrics and targets for call volume, sales, and timeliness. Supervises outbound call center operations and agents that sell products or services to new and existing customers. Being an Outbound Call Center Supervisor, Sr. implements sales and product training to update staff on product and service offerings, upsell techniques, scripts, operational policies, and procedures. Responds to escalated calls with remedies or solutions. In addition, Outbound Call Center Supervisor, Sr. prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Outbound Call Center Supervisor, Sr. supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as an Outbound Call Center Supervisor, Sr. typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
3 + years experience
Bachelor's Degree
3 - 5 years experience
Bachelor's Degree
5 + years experience
Bachelor's Degree
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Chillicothe, OH | Avg. Salary $72,826 | Date Updated April 24, 2024 |
Location Lakewood, OH | Avg. Salary $77,314 | Date Updated April 24, 2024 |
Location Portsmouth, OH | Avg. Salary $71,881 | Date Updated April 24, 2024 |
Location Aberdeen, OH | Avg. Salary $71,409 | Date Updated April 24, 2024 |
Location Ada, OH | Avg. Salary $74,007 | Date Updated April 24, 2024 |
Location Adamsville, OH | Avg. Salary $73,220 | Date Updated April 24, 2024 |
Location Addyston, OH | Avg. Salary $76,920 | Date Updated April 24, 2024 |
Location Adelphi, OH | Avg. Salary $72,669 | Date Updated April 24, 2024 |
Location Adena, OH | Avg. Salary $73,535 | Date Updated April 24, 2024 |
Location Akron, OH | Avg. Salary $75,975 | Date Updated April 24, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Representative I - Outbound | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative II - Outbound | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative III - Outbound | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
About Ohio Ohio /oʊˈhaɪoʊ/ (listen) is a Midwestern state in the Great Lakes region of the United States. Of the fifty states, it is the 34th largest by area, th....More
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