How much does a User Support Help Desk Senior Manager make in Detroit, MI? The average User Support Help Desk Senior Manager salary in Detroit, MI is $152,743 as of March 26, 2024, but the range typically falls between $135,983 and $168,743. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile User Support Help Desk Senior Manager Salary | $120,724 | Detroit,MI | March 26, 2024 |
25th Percentile User Support Help Desk Senior Manager Salary | $135,983 | Detroit,MI | March 26, 2024 |
50th Percentile User Support Help Desk Senior Manager Salary | $152,743 | Detroit,MI | March 26, 2024 |
75th Percentile User Support Help Desk Senior Manager Salary | $168,743 | Detroit,MI | March 26, 2024 |
90th Percentile User Support Help Desk Senior Manager Salary | $183,310 | Detroit,MI | March 26, 2024 |
Senior Help Desk Tech/Logistics
Advanced Technology Leaders Inc - Dugway, UT
McMillan Consulting - Fresno, CA
H2 Performance Consulting Corporation - Remote, OR
The User Support Help Desk Senior Manager provides mentoring and leadership to the team. Manages all aspects and operations of an organization's technical help desk. Being a User Support Help Desk Senior Manager identifies and implements help desk systems and tools to identify, document, track, and resolve reported problems. Assists in the development of processes and procedures to achieve service level requirements and performance goals, and produce high-quality service to internal customers. In addition, User Support Help Desk Senior Manager reviews key metrics to analyze the help desk performance, identify problem areas, and make recommendations for improvement. Engages in resource planning and decision-making. May require a bachelor's degree. Typically reports to a director. The User Support Help Desk Senior Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Working as a User Support Help Desk Senior Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
5 + years experience
Bachelor's Degree
Bachelor's Degree
Bachelor's Degree
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About Detroit, Michigan Detroit (/dɪˈtrɔɪt/, locally also /ˈdiːtrɔɪt/; French: Détroit, lit. 'strait') is the largest and most populous city in the U.S. state of Michigan, th....More
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User Support Help Desk Senior Manager Salary in popular cities: Grand Rapids, Warren, Sterling Heights