Vice President of Call Center Operations Salary in Philadelphia, Pennsylvania

The Vice President of Call Center Operations analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Being a Vice President of Call Center Operations researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. In addition, Vice President of Call Center Operations develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Vice President of Call Center Operations manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. Working as a Vice President of Call Center Operations typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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