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Alberta Contact Center Quality Analyst II Salaries

    • How much does a Contact Center Quality Analyst II make in Alberta? Alberta Contact Center Quality Analyst II salaries vary greatly from town to town. See below for Contact Center Quality Analyst II salaries, bonus and benefits information for 5 cities in the Alberta area.

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Contact Center Quality Analyst II's Annual Base Salary
Job Title Salary Location Date Updated
Contact Center Quality Analyst II C$77,283 Calgary, AB September 23, 2026
Contact Center Quality Analyst II C$69,341 Edmonton, AB September 23, 2026
Contact Center Quality Analyst II C$82,132 Fort McMurray, AB September 23, 2026
Contact Center Quality Analyst II C$63,160 Lethbridge, AB September 23, 2026
Contact Center Quality Analyst II C$71,758 Red Deer, AB September 23, 2026
Job Openings for Contact Center Quality Analyst II in Alberta
    • Monitors and evaluates the quality of inbound and outbound customer interactions. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and implements training programs. Works with other internal teams to define quality metrics, standards, and processes. May recommend and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience.

      Alternate Job Titles: Call Center Quality Monitoring Analyst II,Contact Center Quality Assurance Analyst II,Contact Center Quality Assurance Auditor II
      Categories: Customer Services , Consulting Services , Entry Level , Sales