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Contact Center Quality Analyst II Salaries in Montreal, QC

• What is the average Contact Center Quality Analyst II salary for Montreal, QC?
  How much does a Contact Center Quality Analyst II in Montreal, QC make? The median annual Contact Center Quality Analyst II salary in Montreal, QC is C$74,874, as of September 23, 2026, with a range usually between C$67,286-C$83,829 not including bonus and benefit information and other factors that impact base pay. However, the salary for someone with the title Contact Center Quality Analyst II may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Contact Center Quality Analyst II in Montreal, QC.

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• About this chart
  This chart describes the expected percentage of people who perform the job of Contact Center Quality Analyst II in Montreal, QC that make less than that salary. For example 50% of the people who perform the job of Contact Center Quality Analyst II in Montreal, QC are expected to make less than the median.
  Source: HR Reported data as of September 23, 2026

• Job Description for Contact Center Quality Analyst II
  Monitors and evaluates the quality of inbound and outbound customer interactions. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and implements training programs. Works with other internal teams to define quality metrics, standards, and processes. May recommend and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience. View full job description

• Similar Job titles to Contact Center Quality Analyst II
  • Contact Center Director
  • Contact Center Manager
  • Contact Center Quality Analyst I
  • Contact Center Quality Analyst III
  • Contact Center Representative II
  • Contact Center Representative II - Inbound
  • Contact Center Representative II - Outbound
  • Contact Center Senior Manager

• Level of Education
  • Contact Center Quality Analyst II Salaries with an Associate's Degree
  • Contact Center Quality Analyst II Salaries with a Bachelor's Degree
  • Contact Center Quality Analyst II Salaries with a Master's Degree or MBA
  • Contact Center Quality Analyst II Salaries with a JD, MD, PhD or Equivalent

• Most Popular Cities for Contact Center Quality Analyst II in Canada
  • Fredericton, NB Contact Center Quality Analyst II
  • Moncton, NB Contact Center Quality Analyst II
  • Halifax, NS Contact Center Quality Analyst II
  • Oshawa, ON Contact Center Quality Analyst II
  • Ottawa, ON Contact Center Quality Analyst II
  • Charlottetown, PE Contact Center Quality Analyst II
  • Montreal, QC Contact Center Quality Analyst II
  • Quebec, QC Contact Center Quality Analyst II
  • Sherbrooke, QC Contact Center Quality Analyst II

• Most Popular Jobs Titles for Montreal, QC
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• Categories that include Contact Center Quality Analyst II
  • Customer Services
  • Consulting Services
  • Entry Level
  • Sales

• Contact Center Quality Analyst II Salaries by Province in Canada
  • Alberta
  • British Columbia
  • Manitoba
  • New Brunswick
  • Newfoundland and Labrador
  • Nova Scotia
  • Northwest Territories
  • Nunavut
  • Ontario
  • Prince Edward Island
  • Quebec
  • Saskatchewan
  • Yukon

• Customer Services Jobs by Salary Range
  • <$30K
  • $30K–$50K
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  • $80K–$100K
  • >$100K