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Ontario Contact Center Quality Analyst II Salaries

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• Job Description for Contact Center Quality Analyst II
  Monitors and evaluates the quality of inbound and outbound customer interactions. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and implements training programs. Works with other internal teams to define quality metrics, standards, and processes. May recommend and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience.

  Alternate Job Titles: Call Center Quality Monitoring Analyst II,Contact Center Quality Assurance Analyst II,Contact Center Quality Assurance Auditor II
  Categories: Customer Services , Consulting Services , Entry Level , Sales