Contact Center Traffic and Scheduling Analyst II Salaries in Kitchener, ON
Alternate Job Titles: Call Center Traffic and Scheduling Analyst
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How much does a Contact Center Traffic and Scheduling Analyst II in Kitchener, ON make? The median annual Contact Center Traffic and Scheduling Analyst II salary in Kitchener, ON is C$67,222, as of March 27, 2024, with a range usually between C$58,835-C$76,216 not including bonus and benefit information and other factors that impact base pay. However, the salary for someone with the title Contact Center Traffic and Scheduling Analyst II may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Contact Center Traffic and Scheduling Analyst II in Kitchener, ON.
This chart describes the expected percentage of people who perform the job of Contact Center Traffic and Scheduling Analyst II in Kitchener, Ontario that make less than that annual salary. For example the median expected annual pay for a typical Contact Center Traffic and Scheduling Analyst II in Kitchener, ON is C$67,222, so 50% of the people who perform the job of Contact Center Traffic and Scheduling Analyst II in Kitchener, ON are expected to make less than C$67,222.
Source: HR Reported data as of March 27, 2024
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This chart describes the expected percentage of people who perform the job of Contact Center Traffic and Scheduling Analyst II in Kitchener, ON that make less than that salary. For example 50% of the people who perform the job of Contact Center Traffic and Scheduling Analyst II in Kitchener, ON are expected to make less than the median.
Source: HR Reported data as of March 27, 2024
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Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience. View full job description
View Logistics Jobs by Salary Range: <$30K, $30K–$50K, $50K–$80K, $80K–$100K, >$100K
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