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Contact Center Traffic and Scheduling Analyst II Salary in the United States

How much does a Contact Center Traffic and Scheduling Analyst II make in the United States?

As of September 01, 2026, the average salary for a Contact Center Traffic and Scheduling Analyst II in the United States is $57,075 per year, which breaks down to an hourly rate of $27.

However, a Contact Center Traffic and Scheduling Analyst II's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $72,326
  • Majority Range (25th-75th percentile): $51,785 to $65,058
  • Entry-Level (10th percentile): $46,969
Salary Factors Salary-Boosting Skills Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

Key Factors That Influence Contact Center Traffic and Scheduling Analyst II Salaries

A Contact Center Traffic and Scheduling Analyst II's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects Contact Center Traffic and Scheduling Analyst II Salaries?

Experience is a primary driver of a Contact Center Traffic and Scheduling Analyst II's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Contact Center Traffic and Scheduling Analyst I (0-2 years): $51,451
  • Contact Center Traffic and Scheduling Analyst II (2-4 years): $57,075
  • Contact Center Traffic and Scheduling Analyst III (4-7 years): $71,866
  • Contact Center Traffic and Scheduling Supervisor (7+ years): $80,738
  • Contact Center Traffic and Scheduling Manager (7+ years): $116,747
Job Role Years of Experience Average Salary
Contact Center Traffic and Scheduling Analyst I0-2 years$51,451
Contact Center Traffic and Scheduling Analyst II2-4 years$57,075
Contact Center Traffic and Scheduling Analyst III4-7 years$71,866
Contact Center Traffic and Scheduling Supervisor7+ years$80,738
Contact Center Traffic and Scheduling Manager7+ years$116,747
View as Graph

How Do Contact Center Traffic and Scheduling Analyst II Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Contact Center Traffic and Scheduling Analyst IIs. For example, consider the average annual salaries in these key locations:
  • District of Columbia: $63,193.
  • California: $62,954.
  • Massachusetts: $62,115.

Top Paying Cities for Contact Center Traffic and Scheduling Analyst IIs

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $71,989
  • San Francisco: $71,200
  • Oakland: $69,700

What Skills Can Increase a Contact Center Traffic and Scheduling Analyst II's Salary?

Demanded Skills for the Role:

  • Scheduling (Mentioned in 2.52% Job Postings): Scheduling is the process of arranging, controlling and optimizing work and workloads in a production process or manufacturing process.
  • Safety Training (Mentioned in 0.35% Job Postings): Providing learning programs designed to train employees on precautionary processes and procedures to perform their duties safely and effectively.
  • Installation (Mentioned in 0.27% Job Postings): The action or process of installing someone or something, or of being installed. the act of installing the state of being installed, something that is installed for use.
Skills Demand Percentage
Scheduling 2.52%
Safety Training 0.35%
Installation 0.27%
See More Skills

What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Contact Center Traffic and Scheduling Analyst II's salary.

  • Microsoft Project: Can increase your salary by up to 24%.
  • WFM: Can increase your salary by up to 17%.
  • Workforce Management: Can increase your salary by up to 15%.
Skill Salary Salary % Increase
Microsoft Project $70,773
24%
WFM $66,778
17%
Workforce Management $65,636
15%
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Contact Center Traffic and Scheduling Analyst II Salary by Company Size: Startups vs. Enterprise

Contact Center Traffic and Scheduling Analyst II salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $63,784. While startup companies pay approximate $53,954.

Contact Center Traffic and Scheduling Analyst II Salary by Company Size

Company Size Employees Average Salary
Startup 1~50 $53,954
Growth Stage 51~500 $57,062
Established 501~5000 $61,591
Enterprise 5000+ $63,784

Contact Center Traffic and Scheduling Analyst II Salary by Industry: Top Paying Sectors

For Contact Center Traffic and Scheduling Analyst II roles, the industry you choose can affect earning potential by as much as 43% (the gap between the highest and lowest paying industries). Data shows that the Edu., Gov't. & Nonprofit and Aerospace & Defense sectors offer the strongest compensation, at 15% above the average. In contrast, Contact Center Traffic and Scheduling Analyst positions in Transportation or Chemicals typically offer lower base pay, as these industries often view Contact Center Traffic and Scheduling Analyst II as a support function rather than a direct revenue driver.

The top paying industries for a Contact Center Traffic and Scheduling Analyst II

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Edu., Gov't. & Nonprofit$65,636$32.015%
Aerospace & Defense$63,924$31.012%
Telecom$63,353$30.011%
Hospitality & Leisure$62,783$30.010%
Internet$61,641$30.08%

How Education impacts a Contact Center Traffic and Scheduling Analyst II's Salary?

Your level of education can impact your salary potential. While many Contact Center Traffic and Scheduling Analyst II enter the field with a Bachelor's Degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for an Contact Center Traffic and Scheduling Analyst II with a Bachelor's Degree is between $60,536 and $64,640.

Contact Center Traffic and Scheduling Analyst II Salaries by Degree Level

Typical Education for Contact Center Traffic and Scheduling Analyst II
Degree Level % of user with this level of education
No Diploma 1.3%
High School 33.8%
Associates 11.5%
Bachelors 46.5%
Masters 7.0%
Doctorate 0.0%
View as Graph

Contact Center Traffic and Scheduling Analyst II Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Contact Center Traffic and Scheduling Analyst II's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on September 01, 2026
$51,785
Average $57,075/year
$65,058
$4,315
Average $4,756/month
$5,422
$996
Average $1,098/week
$1,251
$25
Average $27/hour
$31
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $65,058 $5,422 $1,251 $31
Average $57,075 $4,756 $1,098 $27
25th Percentile $51,785 $4,315 $996 $25

Contact Center Traffic and Scheduling Analyst II Salary Growth & Career Path

Contact Center Traffic and Scheduling Analyst II

Next Role

Advancement

Promotions are the fastest way to increase your earnings. As a Contact Center Traffic and Scheduling Analyst II, you have the following paths for advancement. The table below compares the salary raises for common next-step roles. By comparing these figures, you can choose the career path that best meets your financial goals.

Next Step Role Estimate Salary Projected Raise
Contact Center Scheduler III $72,644 27%
Contact Center Traffic and Scheduling Analyst III $71,866 26%

Most common benefits for Contact Center Traffic and Scheduling Analyst II

  • Social Security
  • 401 (k)
  • Disability
  • Healthcare
  • Pension
  • Time Off (days)

Common company salaries for Contact Center Traffic and Scheduling Analyst II

Here are companies hiring for Contact Center Traffic and Scheduling Analyst II and their salaries, click below for more details.

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FAQ about Contact Center Traffic and Scheduling Analyst II

1. Where can a Contact Center Traffic and Scheduling Analyst II earn the most?

A Contact Center Traffic and Scheduling Analyst II's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Contact Center Traffic and Scheduling Analyst II earns the most in San Jose, CA, where the annual salary of a Contact Center Traffic and Scheduling Analyst II is $71,989.

2. What is the highest pay for Contact Center Traffic and Scheduling Analyst II?

The highest pay for Contact Center Traffic and Scheduling Analyst II is $72,326.

3. What is the lowest pay for Contact Center Traffic and Scheduling Analyst II?

The lowest pay for Contact Center Traffic and Scheduling Analyst II is $46,969.

4. What are the responsibilities of Contact Center Traffic and Scheduling Analyst II?

Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience.

5. What industry pays the highest salary for Contact Center Traffic and Scheduling Analyst II?

The Edu., Gov't. & Nonprofit industry offers the highest average compensation for Contact Center Traffic and Scheduling Analyst II roles, with salaries approximately 15% above the market median.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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