1. What is the average salary of a Contact Center Traffic and Scheduling Analyst II?
The average annual salary of Contact Center Traffic and Scheduling Analyst II is $63,888.
In case you are finding an easy salary calculator,
the average hourly pay of Contact Center Traffic and Scheduling Analyst II is $31;
the average weekly pay of Contact Center Traffic and Scheduling Analyst II is $1,229;
the average monthly pay of Contact Center Traffic and Scheduling Analyst II is $5,324.
2. Where can a Contact Center Traffic and Scheduling Analyst II earn the most?
A Contact Center Traffic and Scheduling Analyst II's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer.
According to the latest salary data by Salary.com, a Contact Center Traffic and Scheduling Analyst II earns the most in San Jose, CA, where the annual salary of a Contact Center Traffic and Scheduling Analyst II is $80,179.
3. What is the highest pay for Contact Center Traffic and Scheduling Analyst II?
The highest pay for Contact Center Traffic and Scheduling Analyst II is $80,811.
4. What is the lowest pay for Contact Center Traffic and Scheduling Analyst II?
The lowest pay for Contact Center Traffic and Scheduling Analyst II is $50,280.
5. What are the responsibilities of Contact Center Traffic and Scheduling Analyst II?
Contact Center Traffic and Scheduling Analyst II analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst II ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst II utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst II typically requires 2-4 years of related experience.
6. What are the skills of Contact Center Traffic and Scheduling Analyst II
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
1.)
Scheduling: Scheduling is the process of arranging, controlling and optimizing work and workloads in a production process or manufacturing process.
2.)
Professional Development: Professional development refers to continuing education and career training after a person has entered the workforce in order to help them develop new skills, stay up-to-date on current trends, and advance their career.
3.)
Installation: The action or process of installing someone or something, or of being installed. the act of installing the state of being installed, something that is installed for use.