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British Columbia Customer Service Director Salaries

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  British Columbia in Canada
  • Customer Service Director Salaries in Vancouver, BC
  • Customer Service Director Salaries in Victoria, BC
  
  

  View CA National Average Customer Service Director Salaries

• Customer Service Director Salaries by Province in Canada
  • Alberta
  • British Columbia
  • Manitoba
  • New Brunswick
  • Newfoundland and Labrador
  • Nova Scotia
  • Northwest Territories
  • Nunavut
  • Ontario
  • Prince Edward Island
  • Quebec
  • Saskatchewan
  • Yukon

• Most Popular Cities for Customer Service Director in Canada
  • Fredericton, NB Customer Service Director
  • Moncton, NB Customer Service Director
  • Halifax, NS Customer Service Director
  • Oshawa, ON Customer Service Director
  • Ottawa, ON Customer Service Director
  • Charlottetown, PE Customer Service Director
  • Montreal, QC Customer Service Director
  • Quebec, QC Customer Service Director
  • Sherbrooke, QC Customer Service Director

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• Job Description for Customer Service Director
  Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.

  Alternate Job Titles: Customer Care Director,Customer Support Services Director
  Categories: Customer Services , Executive and Management