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Quebec Customer Service Representative IV Salaries

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  Quebec in Canada
  • Customer Service Representative IV Salaries in Montreal, QC
  • Customer Service Representative IV Salaries in Quebec, QC
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• Most Popular Cities for Customer Service Representative IV in Canada
  • Fredericton, NB Customer Service Representative IV
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• Job Description for Customer Service Representative IV
  Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. May be assigned to support products that are more complex or critical. May utilize a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. Typically requires 5-7 years of related experience.

  Alternate Job Titles: Customer Care Representative IV,Customer Service and Support Representative IV
  Categories: Customer Services , Retail/Wholesale , Sales