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Customer Success Director Salaries in Ottawa, ON

• What is the average Customer Success Director salary for Ottawa, ON?
  How much does a Customer Success Director in Ottawa, ON make? The median annual Customer Success Director salary in Ottawa, ON is C$170,357, as of September 23, 2026, with a range usually between C$146,477-C$198,196 not including bonus and benefit information and other factors that impact base pay. However, the salary for someone with the title Customer Success Director may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Customer Success Director in Ottawa, ON.

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• About this chart
  This chart describes the expected percentage of people who perform the job of Customer Success Director in Ottawa, ON that make less than that salary. For example 50% of the people who perform the job of Customer Success Director in Ottawa, ON are expected to make less than the median.
  Source: HR Reported data as of September 23, 2026

• Job Description for Customer Success Director
  Directs and oversees the activities of a customer success function, ensuring customers effectively leverage the organization's products and services to achieve their business objectives. Develops strategies and processes that ensure customer satisfaction through all phases of the customer lifecycle, facilitate long-term relationships, and promote retention. Monitors and improves training and onboarding processes to ensure smooth product adoption and customer collaboration. Utilizes data collection and feedback mechanisms to identify and understand customer needs and challenges and design high-level action plans. Builds teams of customer advocates with product training, coaching, and skill development. Establishes collaborative relationships with sales, product development, and other customer-facing functions. Requires a bachelor's degree. Typically reports to senior management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. View full job description

• Similar Job titles to Customer Success Director
  • Customer Experience Manager
  • Customer Experience Senior Manager
  • Customer Insights Director
  • Customer Service Director
  • Customer Service Manager
  • Customer Success Associate I
  • Customer Success Associate II
  • Customer Success Associate III

• Level of Education
  • Customer Success Director Salaries with No Diploma
  • Customer Success Director Salaries with a High School Diploma or Technical Certificate
  • Customer Success Director Salaries with an Associate's Degree
  • Customer Success Director Salaries with a Bachelor's Degree
  • Customer Success Director Salaries with a Master's Degree or MBA
  • Customer Success Director Salaries with a JD, MD, PhD or Equivalent

• Most Popular Cities for Customer Success Director in Canada
  • Fredericton, NB Customer Success Director
  • Moncton, NB Customer Success Director
  • Halifax, NS Customer Success Director
  • Oshawa, ON Customer Success Director
  • Ottawa, ON Customer Success Director
  • Charlottetown, PE Customer Success Director
  • Montreal, QC Customer Success Director
  • Quebec, QC Customer Success Director
  • Sherbrooke, QC Customer Success Director

• Most Popular Jobs Titles for Ottawa, ON
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• Categories that include Customer Success Director
  • Customer Services
  • Marketing
  • Retail/Wholesale
  • Sales

• Customer Success Director Salaries by Province in Canada
  • Alberta
  • British Columbia
  • Manitoba
  • New Brunswick
  • Newfoundland and Labrador
  • Nova Scotia
  • Northwest Territories
  • Nunavut
  • Ontario
  • Prince Edward Island
  • Quebec
  • Saskatchewan
  • Yukon

• Customer Services Jobs by Salary Range
  • <$30K
  • $30K–$50K
  • $50K–$80K
  • $80K–$100K
  • >$100K