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Customer Success Director Salary in the United States

How much does a Customer Success Director make in the United States?

As of September 01, 2026, the average salary for a Customer Success Director in the United States is $177,969 per year, which breaks down to an hourly rate of $86.

However, a Customer Success Director's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $207,709
  • Majority Range (25th-75th percentile): $157,752 to $193,536
  • Entry-Level (10th percentile): $139,345
Salary Factors Salary-Boosting Skills Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

Key Factors That Influence Customer Success Director Salaries

A Customer Success Director's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Customer Success Director Salaries?

Experience is a primary driver of a Customer Success Director's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Customer Success Supervisor (10+ years): $99,769
  • Customer Success Manager (10+ years): $114,070
  • Customer Success Senior Manager (10+ years): $158,958
  • Customer Success Director (10+ years): $177,969
  • VP of Customer Success (10+ years): $216,552
Job Role Years of Experience Average Salary
Customer Success Supervisor10+ years$99,769
Customer Success Manager10+ years$114,070
Customer Success Senior Manager10+ years$158,958
Customer Success Director10+ years$177,969
VP of Customer Success10+ years$216,552
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How Do Customer Success Director Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Success Directors. For example, consider the average annual salaries in these key locations:
  • District of Columbia: $197,047.
  • California: $196,300.
  • Massachusetts: $193,684.

Top Paying Cities for Customer Success Directors

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $224,472
  • San Francisco: $222,015
  • Oakland: $217,336

Customer Success Director Salary by Company Size: Startups vs. Enterprise

Customer Success Director salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $198,888. While startup companies pay approximate $168,239.

Customer Success Director Salary by Company Size

Company Size Employees Average Salary
Startup 1~50 $168,239
Growth Stage 51~500 $177,929
Established 501~5000 $192,052
Enterprise 5000+ $198,888

Customer Success Director Salary by Industry: Top Paying Sectors

For Customer Success Director roles, the industry you choose can affect earning potential by as much as 45% (the gap between the highest and lowest paying industries). Data shows that the Energy & Utilities and Financial Services sectors offer the strongest compensation, at 20% above the average. In contrast, Customer Success Director positions in Healthcare or Telecom typically offer lower base pay, as these industries often view Customer Success Director as a support function rather than a direct revenue driver.

The top paying industries for a Customer Success Director

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Energy & Utilities$213,563$103.020%
Financial Services$213,563$103.020%
Construction$204,664$98.015%
Pharmaceuticals$204,664$98.015%
Software & Networking$204,664$98.015%

Customer Success Director Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Success Director's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on September 01, 2026
$157,752
Average $177,969/year
$193,536
$13,146
Average $14,831/month
$16,128
$3,034
Average $3,422/week
$3,722
$76
Average $86/hour
$93
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $193,536 $16,128 $3,722 $93
Average $177,969 $14,831 $3,422 $86
25th Percentile $157,752 $13,146 $3,034 $76

Customer Success Director Salary Growth & Career Path

Customer Success Director

Next Role

For a Customer Success Director, the most direct path to higher earnings is advancing to the VP of Customer Success role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $216,552 - a projected growth of 22% over your current level.

Most common benefits for Customer Success Director

  • Social Security
  • 401 (k)
  • Disability
  • Healthcare
  • Pension
  • Time Off (days)

Common company salaries for Customer Success Director

Here are companies hiring for Customer Success Director and their salaries, click below for more details.

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FAQ about Customer Success Director

1. Where can a Customer Success Director earn the most?

A Customer Success Director's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Customer Success Director earns the most in San Jose, CA, where the annual salary of a Customer Success Director is $224,472.

2. What is the highest pay for Customer Success Director?

The highest pay for Customer Success Director is $207,709.

3. What is the lowest pay for Customer Success Director?

The lowest pay for Customer Success Director is $139,345.

4. What are the responsibilities of Customer Success Director?

Directs and oversees the activities of a customer success function, ensuring customers effectively leverage the organization's products and services to achieve their business objectives. Develops strategies and processes that ensure customer satisfaction through all phases of the customer lifecycle, facilitate long-term relationships, and promote retention. Monitors and improves training and onboarding processes to ensure smooth product adoption and customer collaboration. Utilizes data collection and feedback mechanisms to identify and understand customer needs and challenges and design high-level action plans. Builds teams of customer advocates with product training, coaching, and skill development. Establishes collaborative relationships with sales, product development, and other customer-facing functions. Requires a bachelor's degree. Typically reports to senior management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.

5. What industry pays the highest salary for Customer Success Director?

The Energy & Utilities industry offers the highest average compensation for Customer Success Director roles, with salaries approximately 20% above the market median.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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