upper level job

How much does a Customer Success Director make?

As of February 01, 2025, the average annual salary for a Customer Success Director in the United States is $167,661. According to Salary.com, salaries can range from a low of $133,668 to a high of $208,732, with most professionals earning between $149,868 and $189,159.

Customer Success Director Salaries by Percentile
Annual
Salary
Monthly
Pay
Weekly
Pay
Hourly
Wage
75th Percentile $189,159 $15,763 $3,638 $91
Average $167,661 $13,972 $3,224 $81
25th Percentile $149,868 $12,489 $2,882 $72

Average Salary

25% $149,868 10% $133,668 90% $208,732 75% $189,159 $167,661 50%(Median) Didn’t find job title? Click
Change Search Criteria

How much does a Customer Success Director make by hour, week, month, and year?

Salary.com provides you with accurate and diversified Customer Success Director salary data based on specialized databases to help you get a fairer salary. Click the switch button below to see more details about Customer Success Director hourly pay, weekly pay, monthly pay and so on.

Last Updated on February 01, 2025
Last Updated on February 01, 2025

How Does Experience Level Affect a Customer Success Director's Salary?

An entry-level Customer Success Director with less than 1 year of experience earns about $156,623. With 1-2 years of experience, the average salary increases to $158,202. For 2-4 years of experience, the pay typically rises to $160,307. Senior-level professionals with 5-8 years of experience earn around $163,465, and those with over 8 years of experience can expect an average of $167,412.

Levels Salary
Entry Level Customer Success Director $156,623
Intermediate Level Customer Success Director $158,202
Senior Level Customer Success Director $160,307
Specialist Level Customer Success Director $163,465
Expert Level Customer Success Director $167,412
$156,623 0 yr
$158,202 < 2 yrs
$160,307 2-4 yrs
$163,465 5-8 yrs
$167,412 > 8 yrs
Last Updated on February 01, 2025
Entry Level 7%
Mid Level 6%
Senior Level 4%
Top Level 3%
Experienced 0%
View as graph
Last Updated on February 01, 2025

How much does salary of Customer Success Director vary from city to city?

Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.

For example, as of February 01, 2025:
  • In San Francisco, CA, the average yearly salary for a Customer Success Director is $209,576.
  • In New York, NY, the average annual salary is $195,828.
  • In Boston, MA, a Customer Success Director earns $187,948 per year.

What is the salary trend of Customer Success Director?

As of February 01, 2025, our research reveals a significant shift in Customer Success Director compensation over the past six years. For example, the median salary increased from $174,363 in 2023 to approximately $173,120 in 2024. (For a detailed analysis of Customer Success Director salary trends, click here.)

Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.

Average Annual Salary of Customer Success Director Over Time

2020
$???
2021
$???
2022
$???
$174,363
2023
$173,120
2024
$170,046
2025
2026
$???
Last Updated on February 01, 2025
2020
$???
2021
$???
2022
$???
2023
$174,363
2024
$173,120
2025
$170,046
2026
$???
Last Updated on February 01, 2025

Customer Success Director Salary by Year

Year Average Annual Salary
2020 View More
2021 View More
2022 View More
2023 $174,363
2024 $173,120
2025 $170,046
2026 View More
Last Updated on February 01, 2025

Job Openings of Customer Success Director

Salary.com job board provides millions of Customer Success Director information for you to search for. Click on search button below to see Customer Success Director job openings or enter a new job title here.

Most Common Benefits for Customer Success Director

Based on HR-reported data: a national average with a geographic differential
Base Salary 64.7%
Bonuses 9.3%
Social Security 5.1%
401k/403b 3.1%
Disability 1.5%
Healthcare 3.2%
Pension 4.0%
Time Off 9.1%
Core Compensation
Core Compensation Median % of Total
Base Salary $167,661 64.7%
Bonus $24,182 9.3%
Value of Benefits
Core Compensation Median % of Total
Social Security $13,235 5.1%
401K/403B $8,057 3.1%
Disability $3,837 1.5%
Healthcare $8,352 3.2%
Pension $10,359 4.0%
Time Off $23,611 9.1%
Total Compensation $259,295 100%
Core Compensation is based on averages for this job and does not reflect personal factors used to determine your projected salary range.
Value of Benefits indicates the employer's expected contribution and paid time off.
Last Updated on February 01, 2025

FAQ about Customer Success Director

1. What is the average salary of a Customer Success Director?

The average annual salary of Customer Success Director is $167,661. In case you are finding an easy salary calculator, the average hourly pay of Customer Success Director is $81; the average weekly pay of Customer Success Director is $3,224; the average monthly pay of Customer Success Director is $13,972.

2. Where can a Customer Success Director earn the most?

A Customer Success Director's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Customer Success Director earns the most in San Jose, CA, where the annual salary of a Customer Success Director is $210,414.

3. What is the highest pay for Customer Success Director?

The highest pay for Customer Success Director is $208,732.

4. What is the lowest pay for Customer Success Director?

The lowest pay for Customer Success Director is $133,668.

5. What are the responsibilities of Customer Success Director?

Customer Success Director directs the operations of the customer success function focused on providing customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services and that will drive sales and increased revenue. Develops strategies and processes that deliver consistent customer satisfaction from onboarding through all phases of the customer lifecycle and that promote retention. Being a Customer Success Director utilizes data collection and feedback mechanisms to identify and understand customer needs and challenges and design action plans. Builds teams of customer advocates with product training, coaching, and skill development. Additionally, Customer Success Director establishes collaborative relationships with sales, product development, and other customer facing functions. Requires a bachelor's degree or equivalent. Typically reports to senior management. The Customer Success Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Success Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.

About Our Data

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

Is this useful?

The average salary for a Customer Success Director is $167,661 per year in the United States, updated at February 01, 2025.
Is this useful? Maybe
lower level job