As of May 01, 2026, the average salary for a Customer Success Director in the United States is $177,967 per year, which breaks down to an hourly rate of $86.
However, a Customer Success Director's salary can vary significantly. Here’s a look at the typical salary range:
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A Customer Success Director's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Success Director's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
| Job Role | Years of Experience | Average Salary |
|---|---|---|
| Customer Success Supervisor | 10+ years | $99,801 |
| Customer Success Manager | 10+ years | $114,056 |
| Customer Success Senior Manager | 10+ years | $158,960 |
| Customer Success Director | 10+ years | $177,967 |
| VP of Customer Success | 10+ years | $216,518 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Success Directors. For example, consider the average annual salaries in these key locations:
Understanding how a Customer Success Director's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
Last Updated on May 01, 2026For a Customer Success Director, the most direct path to higher earnings is advancing to the VP of Customer Success role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $216,518 - a projected growth of 22% over your current level.
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A Customer Success Director's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Customer Success Director earns the most in San Jose, CA, where the annual salary of a Customer Success Director is $224,470.
The highest pay for Customer Success Director is $208,697.
The lowest pay for Customer Success Director is $139,578.
Directs and oversees the activities of a customer success function, ensuring customers effectively leverage the organization's products and services to achieve their business objectives. Develops strategies and processes that ensure customer satisfaction through all phases of the customer lifecycle, facilitate long-term relationships, and promote retention. Monitors and improves training and onboarding processes to ensure smooth product adoption and customer collaboration. Utilizes data collection and feedback mechanisms to identify and understand customer needs and challenges and design high-level action plans. Builds teams of customer advocates with product training, coaching, and skill development. Establishes collaborative relationships with sales, product development, and other customer-facing functions. Requires a bachelor's degree. Typically reports to senior management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
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