How much does a Customer Success Director make in the United States? The average Customer Success Director salary in the United States is $157,918 as of February 27, 2023, but the range typically falls between $140,829 and $177,800. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target. 

Based on HR-reported data: a national average with a geographic differential
25% $140,829 10% $125,270 90% $195,903 75% $177,800 $157,918 50%(Median)
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Check out Customer Success Director jobs in Virginia

Customer Success Director

ClearPoint Strategy - Arlington, VA

Director, Business Development

Management Sciences for Health - Arlington, VA

Director, Program Management

L3Harris Technologies - Bristow, VA

Job Description for Customer Success Director

Customer Success Director directs the operations of the customer success function focused on providing customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services and that will drive sales and increased revenue. Develops strategies and processes that deliver consistent customer satisfaction from onboarding through all phases of the customer lifecycle and that promote retention. Being a Customer Success Director utilizes data collection and feedback mechanisms to identify and understand customer needs and challenges and design action plans. Builds teams of customer advocates with product training, coaching, and skill development. Additionally, Customer Success Director establishes collaborative relationships with sales, product development, and other customer facing functions. Requires a bachelor's degree or equivalent. Typically reports to senior management. The Customer Success Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Success Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2023 View full job description

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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average

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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Success Director in the United States. The base salary for Customer Success Director ranges from $140,829 to $177,800 with the average base salary of $157,918. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $160,058 to $210,860 with the average total cash compensation of $181,648.
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Skills associated with Customer Success Director: Customer Retention, Relationship Development, Customer Relationship Management (CRM) software, Strategic Planning ...More

Salary estimation for Customer Success Director at companies like : ADVANCED OXYGEN TECHNOLOGY, QAD INC, TRIPADVISOR INC