British Columbia Help Desk Manager Salaries

    • How much does a Help Desk Manager make in British Columbia? British Columbia Help Desk Manager salaries vary greatly from town to town. See below for Help Desk Manager salaries, bonus and benefits information for 2 cities in the British Columbia area.
Help Desk Manager's Annual Base Salary
Job Title Salary Location Date Updated
Help Desk Manager C$115,282 Vancouver, BC February 26, 2021
Help Desk Manager C$112,605 Victoria, BC February 26, 2021
    • Manages a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Develop and train help desk staff. Analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. Typically requires a bachelor's degree. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required.

      Alternate Job Titles: IT Help Desk Manager,IT User Support - Manager,Technical Customer Support Manager
      Categories: IT - All , Executive and Management , IT - Manager , IT - Networking