Search

Ontario Help Desk Manager Salaries

• Select a city to view more specific Help Desk Manager salary and bonus information
  Ontario in Canada
  • Help Desk Manager Salaries in Hamilton, ON
  • Help Desk Manager Salaries in Kitchener, ON
  • Help Desk Manager Salaries in London, ON
  • Help Desk Manager Salaries in Oshawa, ON
  • Help Desk Manager Salaries in Ottawa, ON
  • Help Desk Manager Salaries in Sudbury, ON
  • Help Desk Manager Salaries in Thunder Bay, ON
  • Help Desk Manager Salaries in Toronto, ON
  • Help Desk Manager Salaries in Windsor, ON
  
  

  View CA National Average Help Desk Manager Salaries

• Help Desk Manager Salaries by Province in Canada
  • Alberta
  • British Columbia
  • Manitoba
  • New Brunswick
  • Newfoundland and Labrador
  • Nova Scotia
  • Northwest Territories
  • Nunavut
  • Ontario
  • Prince Edward Island
  • Quebec
  • Saskatchewan
  • Yukon

• Most Popular Cities for Help Desk Manager in Canada
  • Fredericton, NB Help Desk Manager
  • Moncton, NB Help Desk Manager
  • Halifax, NS Help Desk Manager
  • Oshawa, ON Help Desk Manager
  • Ottawa, ON Help Desk Manager
  • Charlottetown, PE Help Desk Manager
  • Montreal, QC Help Desk Manager
  • Quebec, QC Help Desk Manager
  • Sherbrooke, QC Help Desk Manager

• Most Popular Jobs Searches for Ontario in Canada
  • Ontario Art Director
  • Ontario Technical Writer III
  • Ontario Public Relations Specialist III
  • Ontario Print Production Coordinator I
  • Ontario Industrial Designer III
  • Ontario Environmental Engineering Manager

• Job Description for Help Desk Manager
  Manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.

  Alternate Job Titles: IT Help Desk Manager,IT Service Desk Manager,IT Support Desk Manager,User Support Help Desk Manager
  Categories: IT - All , Executive and Management , IT - Manager , IT - Networking